Call center software

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Naghihintay ang inyong full-stack call center software

Makipag-engage nang walang kahirap-hirap sa inyong mga customer sa lahat ng channels. Ang LiveAgent, ang omnichannel na cloud-based call center software, ang tanging kakailanganin ninyo sa pagbibigay ng maaasahan at personalized na serbisyo sa customers ninyo. Ang aming VoIP (voice over internet protocol) call center phone system ay merong advanced features tulad ng IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, at HD video calls — at simula pa lang iyan.
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Call center software sa inyong helpdesk

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LiveAgent | Call center software in your helpdesk | Live Agent02:03Youtube video: LiveAgent | Call center software in your helpdesk
Live Agent

Ano ang call center software?

Ang call center software solutions ay systems na nagbibigay sa call center agents ng kakayahang mag-handle ng inbound calls at outbound calls. Ideyal ang mga solution na ito sa mas personal na customer relationship management, at sa pagbibigay ng mabilisang customer support.

Call center software demo

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Call Center Software Demo | LiveAgent | Live Agent04:40Youtube video: Call Center Software Demo | LiveAgent
Live Agent

Diskubrehin ang aming virtual call center software

Subukan ang aming pangunahing features sa libreng LiveAgent trial at tingnan kung paano magbigay ng professional services gamit ang aming solution. Alamin kung gaano kadali mag-set up ng call center, maglagay ng VoIP numbers o mag-configure ng IVR gamit ang aming powerful na tool

Gumawa ng personalized customer experiences gamit ang LiveAgent

Ang aming contact center tool ay tutulong sa inyong gumawa ng pinakamagaling na customer engagement platform, at tutulong sa pagtaas ng customer loyalty ninyo. Ipakita sa customers ninyo ang napakahusay na support gamit ang aming help desk solution at ayusin nang mabilisan ang mga time-intensive na issues.

Lampasan ang inaasahan ng customer

  • Gumawa ng personalized experiences para sa customers
  • Pagandahin ang quality ng customer interactions
  • magbigay ng suwabeng customer journey
LiveAgent call center support

Kumpletong overview ng inyong call center solution

Mag-manage ng customer support center operations nang mas madali, salamat sa aming all-in-one solution. Itaas ang call center productivity ninyo sa pinakamataas na level at pagandahin pa ang quality ng customer interactions gamit ang LiveAgent.

Cloud-based call center software features​​

May powerful na features na tutulong sa inyong pagbutihin ang communication sa phone at magbigay ng napakahusay na customer experience.

Internal calls

Ang internal calls ay isang function kung saan nakakapag-communicate kayo sa mga katrabaho ninyo habang may shift sila, sakaling kailanganin, bilang alternatibong makapag-transfer ng tawag sa kanila. Alamin ang detalye

Omnichannel help desk software

Ang aming omnichannel call center software ay makakapag-handle ng maraming channels – ang aming call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, at marami pa. Alamin ang detalye

Click-to-call at mail-to capability

Ang aming web-based na call center ay may abilidad na tumawag sa kahit anong web number. I-click lang ang numerong nais ninyong tawagan at LiveAgent na ang bahala rito. Puwede rin itong gumamit ng mail-to protocols. Alamin ang detalye

Call transfers

Ang aming call center ay may attended at consultative transfers. Ang attended transfers ay nagpapataas sa customer satisfaction, at sinisiguradong ang caller ay nakokonekta sa isang agent bago pa man magtapos ang tawag. Alamin ang detalye

VoIP call center phone system

Ang LiveAgent call center ay nakaka-integrate sa higit 99% na VoIP providers na may SIP Trunk. Wala ba rito ang gusto mong VoIP partner? Kontakin kami at malugod naming idadagdag ito sa listahan namin. Alamin ang detalye

Call back features

Itaas ang customer satisfaction sa pag-engganyo sa customers na mag-request ng callbacks kung di sila makapaghihintay, o kung sobrang busy sumagot ang agents ninyo. Alamin ang detalye

Outbound call center software

Suportahan ang inyong customers sa pag-reach out sa kanila gamit ang aming manual na outbound call center. Pagbutihin ang customer relations, at mag-optimize ng outbound customer interactions. Alamin ang detalye

Call routing to a personal device

Ang agents ay may option na iruta ang incoming calls sa isang personal gadget tulad ng mobile phone. Gamitin ang aming paraan sa pag-forward sa isang GSM phone number o ang aming LivePhone app. Alamin ang detalye

Maraming suportadong call devices at phone numbers

Ikonekta ang unli gadget at phone numbers sa inyong call center solution. Ang LiveAgent ay compatible sa parehong hardware at virtual call devices tulad ng softphones. Learn more

Omnichannel agent desktop

Ang all-in-one call center solution ng LiveAgent ay may offer na context-rich desktop. Bigyan ang call center ninyo ng transitions sa pagsagot ng mga tawag at sa paghahanap ng client data. Alamin ang detalye

Native at third-party CRM integrations

Maissigurado ng inyong contact center space ang agents ninyo na makapagbibigay ng personalized service sa lahat ng oras gamit ang isa sa tatlo naming CRM integrations. Puwede rin ninyong magamit ang aming native CRM tools. Alamin ang detalye

Computer telephony integration (CTI)

I-integrate ang inyong computers, laptops, at hardware phones sa LiveAgent. Sumagot at gumawa ng calls nang madali lang, habang nagbibigay ng magaling na customer support sa inyong customers. Alamin ang detalye

In-app push notifications

Paganahin ang push notifications sa LivePhone app, at bibigyan kayo nito ng alert ng isang a push notification tuwing may magri-ring na chat, call, o incoming ticket. Alamin ang detalye

Call logs

Mag-review ng inyong interactions tungkol sa inyong calls na nagawa na, natanggap, nasagot na, o di nasagot ng agents. Makakuha ng context sa customer history salamat sa call logs at history features. Alamin ang detalye

Interactive voice response (IVR)

Sinusuportahan ng LiveAgent call center software ang IVR trees. Mag-record ng sarili ninyong message o mag-upload ng pre-recorded files sa inyong LiveAgent voice response system para sa intelligent routing. Alamin ang detalye

Automatic call distribution (ACD)

Ang aming call center app ay pinamamahagi ang calls ayon sa agent priority o random assignment. Pumili kung ano ang bagay sa inyong setting, pati na ang custom settings tulad ng pause times. Alamin ang detalye

Call recording

Makakuha ng context sa customer history gamit ang unlimited call recording na tinatago ang bawat call. I-play sila ulit anumang oras para makita kung paano magbigay ng isang napakahusay na customer experience. Alamin ang detalye

Softphones

Ang aming business call center software ay compatible sa maraming cloud VoIP phone systems. Ikonekta sila sa inyong LiveAgent call center at tumawag gamit ang mga gadget na gusto ninyo. Alamin ang detalye

Inbound call center software

Ang aming komprehensibong call center solution ay kayang mag-manage ng maraming mga device para sa mga call. Ino-notify kayo ng system tuwing may sumusubok na tumawag sa inyong numero. Alamin ang detalye

Built-in knowledge base

Magbigay ng 24/7 support at pagandahin ang customer satisfaction kahit na naka-offline ang inyong agents. Gamitin ang aming knowledge base para sa offline support. Alamin ang detalye

Historical reports

Gamitin ang aming historical reports para pagandahin ang customer service ninyo. Gamitin ang graphs o charts, at mag-segment ng data ninyo sa anumang paraang gusto ninyo. I-track ang inyong calls, idle time, at marami pa. Alamin ang detalye

Video call software

Dahil sa ang aming web-based na call center software, puwede nang makapag-video chat ang contact center agents sa customers. Suportado ng video calls ang video, voice at chat nang walang abilidad na mag-record. Alamin ang detalye

Mabilis na solutions

Mas mabilis na kumonekta sa customers

Ang LiveAgent call center ay madali lang i-set up, at madaling gamitin. Salamat sa full integration sa aming ticketing system, makagagawa kayo at makasasagot ng calls nang mas mabilis. Ang maikling average reach time ay tutulong sa inyong aayos ang issues nang mas mabilis.

  • Magbigay ng mas mabilis na support na konti ang paghihintay at magkaroon ng mas masasayang customers
  • Ayusin ang customer issues nang maayos at nasa personal na level
Chart

20s

Average reach time

I-integrate ang inyong multi-channel ticketing software sa apps na araw-araw ninyong ginagamit. Meron kaming higit sa 150 integrations na available bilang plugins.

Mas magandang reach

Palawakin ang inyong reach at pagandahin ang inyong support

Ang calls pa rin ang isa sa pinaka-popular na paraan ng pagkontak sa help desks, kaya ang calls ang isa sa pinakamabilis na paraan para mapasaya ang mga customer ninyo. Kunin ang isa sa pinaka-popular na customer communication channels at abutin ang mas maraming customer.

  • Kunin ang popular na customer communication channel para sa inyong help desk
  • Abutin ang mas maraming customer, ayusin ang mas maraming isyu, at taasan ang ROI
Chart

50 %

ng lahat ng customers na tumatawag

Kalahati ng inyong customer base ay baka naghihintay ng option na tawagan kayo sa halip na mag-email. Kahit ilang phone lines lang ay makapagpapaganda ng customer satisfaction.

Quality service

Magbigay ng quality customer service

Ayusin ang mga isyu sa personal na level gamit ang totoong usapan at pag-intindi. Tutulong ang calls sa inyong harapin ang customers sa ibang level habang maiiwasan ninyo ang mahahabang usapan sa emails. Puwede rin kayong gumamit ng video calls.

  • Ayusin ang mga time-intensive na isyu nang personal gamit ang phone
  • Idagdag ang video calls at tawagan ang customers nang magkakaharap
Chart

70 %

Average resolution rate Ayon sa research, calls ang isa as pinaka-maaasahang channels sa pag-aayos ng mga isyu. Mag-upgrade ng inyong toolset para sa mga time-sensitive na isyu o calls sa mga importanteng client.

Makatipid sa call center software

Kumuha ng cloud call center software na magdadala sa inyo ng pinakamalaking halaga. Ikumpara ang features at mga presyo bawat user kada buwan gamit ang aming price calculator.

Medal

Simulan nang gumamit ng LiveAgent!

Subukan ang lahat ng aming offer sa libreng 14-araw na trial

  • ✓ Walang setup fee
  • ✓ 24/7 na customer service
  • ✓ Hindi kailangan ng credit card
  • ✓ Puwedeng ikansela anumang oras

Over 60 VoIP provider integrations
sa LiveAgent

Integrate, Automate, Innovate

LiveAgent VoIP providers

Maging secure sa LiveAgent call center software

Ang call center software ng LiveAgent ay GDPR compliant, HTTPS encrypted, at matagumpay na pumasa sa Google OAuth API verification audit.

Seguridad ng produkto

Ang aming cloud-based voip call center software ay tumatakbo sa isang secure connection gamit ang HTTPS protocol. Lahat ng communication sa inyong browser at sa cloud contact center ay encrypted, kasama na ang live chats, call center calls, at email communication.

Seguridad ng data center

Ang LiveAgent servers ay hino-host sa Tier III+ o IV o PCI DSS, SSAE-16, o ISO 27001 compliant facilities. Ang aming data center facilities ay nasa isang secured perimeter na may multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, at marami pa.

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Seguridad ng network

Ang aming network ay protektado ng redundant firewalls, best-in-class na router technology, secure HTTPS transport sa public networks, at network Intrusion Detection at/o Prevention technologies (IDS/IPS) na nagmo-monitor at/o bina-block ang malicious traffic at network attacks.

Magbigay ng support sa lahat ng importanteng
customer channels

LiveAgent social media support

Ang aming handang integrations ay tutulungan kayong maging social, at magbibigay ng personalized na customer experience sa importanteng social channels. Ang aming ticketing system ay sumusuporta ng suwabeng integrations sa inyong Facebook, Instagram, at Twitter. Puwede rin ninyong i-handle ang text communication sa aming Viber integration.

LiveAgent's live chat in real time

Magbigay ng napakahusay na customer experience gamit ang aming live chat. Isa ito sa pinakamabilis na real time chat widgets na available, at madali lang itong ma-integrate sa inyong websites. Gumawa ng malalimang customer relationships at gawing customers ang inyong web visitors. Ang aming chat ay tutulong sa inyong mabawasan ang handle times, at magiging mahalagang tool ito sa anumang agent workspace.

Pagyamanin ang inyong contact center space gamit ang isang comprehensive knowledge base. Madaling gumawa ng kapaki-pakinabang na articles, information sections, at DIY guides para sa customers na mas gustong naghahanap ng solutions nang sarili nila. Magbigay ng mga sagot sa mga common na tanong gamit ang FAQs, o gumawa ng forums kung saan makakakonekta ang mga tao sa agents o sa ibang customers para sa support.

Pangasiwaan ang customer service operations nang mas madali dahil sa state-of-the-art ticketing system. Lahat ng digital channels ay konektado para madali ninyong makita ang lahat ng customer conversations sa iisang lugar lang. Gumamit ng tags para maging organisado ang tickets, mag-iwan ng notes para sa sarili ninyo o ibang agents, at gumawa ng departments na responsable sa ilang partikular na queries.

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    Tinulungan kami ng LiveAgent na makamit ang 2 naming mahalagang layunin: dagdag na customer satisfaction at sales.
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A complete guide to the best call center software

In the realm of customer service, having reliable call center solution software can be a key to your success. In the following article, we’re going to have a look at the ins and outs of various call center platforms and systems, so you can decide which one is the best for you.

How does a call center software work?

Call center software is, first and foremost, a call management tool that automates the flow of incoming and outgoing calls.

The quality of call center support you provide is closely tied to the quality of the call center system you use.

This type of software usually facilitates the following operations:

  • checking the company database to identify the caller
  • matching the caller to their CRM profile if there is one, and displaying their information to the customer support agent
  • queuing incoming calls – this depends on the software’s configuration (IVR, ACD, etc.)
  • facilitating the phone interaction between the customer and the agent
  • based on the outcome of the conversation, the software allows the agent to change the status of the ticket
  • enabling the completion of all the post-call activities – changing customer details, logging the interaction into other company applications, etc.

Of course, these are not all of the call center operations this type of software enables. Most of the automated call center software out there has additional capabilities like call recording, providing analytics, power dialer, etc.

Why use call center solution?

Call center software allows your customers to reach the customer care department as well as members of your sales team and talk to them in real-time. Although some may argue that in this modern age there are other ways to contact a business, the fact is that 50% of customers of different age groups still use phones to resolve their inquiries.

All customer-centric businesses are aware that providing a superior customer experience is what drives conversion, helps close deals, and reduces customer churn. Reliable call center software aids in this department tremendously. It allows your customer service agents to resolve customer issues quickly and efficiently while providing a high level of personalized service.

Having your callcenter solution integrated with other business apps will streamline the operations of your call center. And in turn, you will boost your KPIs, increase conversions, enhance customer retention, and provide better service.

Who uses call center software?

Every call center uses some type of call center system regardless of if it is only for its computer telephony integration (CTI) feature to make and receive calls, or for the modern automated experience.

As the contact center software market continues to grow and evolve, different contact centers have different needs and requirements for call center applications. Therefore, it’s crucial that you carry out research and evaluate which call center software solution is the one that will benefit your business the most.

Types of call center software

Because call centers can be so diverse, there are various types of call center software to accommodate everybody’s needs.

Following are the call center solutions based on how their technologies get stored:

  • Hosted call center solutions – the software is handled by the provider
  • Cloud call center software solutions – the call center software with all its technology is stored in the cloud and hosted by a vendor
  • On-premise call center solutions – all the necessary technology is located on-premise

And these are the call center solution types based on their operations:

  • Inbound call center software – allows companies to manage incoming calls
  • Outbound call center software – enables businesses to reach out to their potential customers and prospects via cold calling, customer surveys, etc.
  • Blended call center software – this type of call center software allows the agents to make both inbound and outbound calls and handle customer queries across multiple communication channels

Benefits of call center software

Let’s have a look at some of the benefits a call center system can bring to your business.

Excellent customer experience

The truth of the matter is that picking up a phone and talking to an expert is way quicker and easier than writing long emails trying to come to a solution. Customers appreciate their inquiries resolved quickly without the need to wait hours, sometimes days, for a response from your customer service team. Sprinkle in a bit of personalized care and friendliness from the staff, and you’re looking at satisfied customers who look forward to doing business with you again.

Increased conversions

Did you know that engaged customers buy 90% more frequently and are willing to spend more per transaction? Reliable call center software helps keep your clients satisfied and engaged with your business.

Cost-efficient

With call center agent software, you’re paying a lower price for a robust set of features. You can easily operate a 24/7 contact center handled entirely by a remote team of customer care reps.

Improved customer service management

Working hand-in-hand with other business applications, call center software enables you to always stay on top of your customer interactions, solutions to their issues, and more. It helps your team stay organized and focused even on busy days.

Builds rapport with customers

It’s necessary to keep up a professional, but still friendly image. It allows you to build relationships with your customers and even boosts the word of mouth marketing.

Multichannel support

Various call center software can be connected to email, live chat, SMS, social media, and more to help you provide a holistic customer experience.

Enhanced productivity

Not only can you provide a 24/7 service, but also advanced features like interactive voice response (IVR), automatic call distribution (ACD), automatic callback, skill-based routing, and predictive dialer boost the productivity of your contact center agents.

Better security

Keeping customer data safe is one of the most important aspects of running a successful business. Most call center software provides integrated security features and performs actions like instant cloud backup.

Higher KPIs

Call center metrics like average handle time (AHT), first contact resolution rate, call abandonment rate, average hold time, and many others are directly correlated to the call center phone software you use. For example, thanks to your call center system being connected to customer relationship management (CRM), the first contact resolution rate in call centers is between 70-75%.

Call analytics

The more insights you can get, the better. Providing advanced analytics and reports allows you to study call center performance, agent utilization, the average speed of answer, and others. This not only helps you optimize your call center operations but also identifies any outliers among your agents.

How to choose the best call center software

To be able to identify the top call center software for you, it is recommended to write a list of needs and requirements for your contact center solution.

Do you want to add phone support to your contact options? Are phone interactions a primary way to contact your business? Do you plan on expanding your call center in the future?

Ask yourself as many questions as you can come up with. It will help you make more educated decisions and choose call center software that will truly encompass all your business needs.

Following are some strategies that you can use when picking the call center management software for you.

Support

Nobody expects to run into issues, but it’s better to be safe than sorry. When choosing call center software, go for one that has reliable customer support that can quickly solve any potential issues. Keep in mind that if you’re waiting for the provider’s support, your customers may be waiting for yours.

Security

Have a really good look into how robust the security features are. You don’t want to underestimate the importance of keeping all private information and customer data safe and secure.

Ability to scale up/down

It’s only natural that when your business grows, so does the volume of customer interactions. Pick a call center system that you can scale up or down based on your needs so you can expand your business without having to worry about insufficient call center capabilities.

Software limitations

No software is perfect. There are some limitations you will have to deal with, no matter how robust or expensive the software you choose is. Maybe it’s missing a customizable popular feature you’d like to explore. Or maybe the fact that there is no real-time monitoring of phone calls is a problem for you. Decide which software limitations are dealbreakers and which ones you can learn to live with.

Collaboration options

In a contact center environment, your team has to be able to work together seamlessly. When choosing call software, look at the features that facilitate collaboration. How easy it is to transfer a call from one agent to another? Are they able to share internal notes and make internal calls or send internal messages? Features like these tend to get overlooked but they affect contact centers’ productivity more than people realize.

Network reliability

Your day-to-day operations in call centers greatly depend on how reliable the network you use is. Don’t forget to check the network reliability of the contact center software you consider purchasing.

Integrations

Being able to provide a unified experience to your customers is what makes a difference. Offering a great integration capability is what makes it possible for your software to connect with different sites so you can create a smooth and consistent experience for your clients.

Top 25 providers of call center platforms

1. LiveAgent

LiveAgent Call Center software homepage

Best call center software for businesses in the fields of eCommerce, Insurance, SaaS, etc. that look toward future expansion.

LiveAgent is a helpdesk solution used by over 40 000 customers around the world that provides reliable call center software and many other advanced features. With multiple automation options and a large number of available integrations, you will never struggle to provide excellent customer service.

Key features:

  • Inbound and outbound call center
  • IVR
  • ACD
  • Automatic callback
  • Ticketing
  • Unlimited call recordings
  • Call center management
  • CRM integration
  • Self-service portal & knowledge base
  • Analytics and reporting

Pros:

  • Omnichannel experience
  • Over 60 VoIP provider integrations
  • Easy to set up and use

Cons:

  • Tech support is available 24/7, but it is located in the EU
  • Unable to log into two browsers with one account at the same time
  • No real-time call monitoring

LiveAgent’s customers

Some of the most known customers of this software include industry giants like Forbes, Huawei, Nascar, BMW, and Yamaha.

Pricing

LiveAgent offers a completely free version. Although, if you want to take advantage of its additional features, you can choose from three pricing options, including $9, $29, and $49 a month. The last option includes excellent call center capabilities.

Before committing to one of the paid plans, you can sign up for a 14-day free trial, so you can explore what you’ll be getting.

2. RingCentral

Ringcentral Call Center software homepage

Best call center software for businesses of all sizes.

RingCentral contact center is a cloud-based solution that offers a robust set of features all contained within one convenient app. With well-known customers across all industries, you can be sure that you will receive the best quality service.

Key features:

  • Virtual call center
  • Auto-dialer
  • Callback scheduling
  • Call logging and monitoring
  • Real-time reporting
  • Call recording

Pros:

  • 500+ integrations on Zapier
  • Easy call switching between devices
  • User-friendly UI

Cons:

  • Difficult to communicate with customer support
  • No real-time updates
  • It can be buggy at times

RingCentral’s customers

Among RingCentral’s customers, you can find Bennett International, Lush Cosmetics, and Chatterkick.

Pricing

You can pay for RingCentral’s services either monthly or annually. Starting at $14.99 a month, you can get the essentials including unlimited calling in US and Canada. For more advanced features, you can opt for plans including $20.99, $26.24, and $37.49 per month.

You can try RingCentral contact center for free if you sign up for their 15-day free trial. You can extend this period by taking advantage of a 30-day risk-free money-back guarantee.

3. Genesys

Genesys Call Center software homepage

Best call center software for all companies looking for an easy-to-use cloud call center solution.

You can be one of the over 70 000 customers worldwide that trust Genesys with their contact center operations.

Key features:

  • Blended call center
  • Predictive dialer
  • Callback scheduling
  • ACD
  • IVR
  • Auto dialer

Pros:

  • Easy to set up IVR
  • Gamification
  • Real-time dashboard

Cons:

  • Unintuitive UI
  • Difficulties using softphones on Linux
  • Difficult to communicate with customer support

Genesys’s customers

Genesys is trusted by many businesses including Xerox, Uplift, and Heineken Mexico.

Pricing

You can start using Genesys at a price point of $75 per agent per month and then upgrade to plans costing $110 and $150. All of these pricing options are billed annually.

You can try Genesys for free with their 30-day free trial.

Alternative software options

Evaluate Genesys alternatives

4. CloudTalk

CloudTalk Call Center software homepage

Best call center software for mid-sized companies that are aiming for growth.

CloudTalk offers over 70 advanced calling features. This call center software is typically used for sales and outbound calling with many advanced features like skills-based routing, automation, and unlimited call queues.

Key features:

  • Blended call center
  • VoIP
  • Automation options
  • Skills-based routing
  • Real-time reporting
  • Auto dialer, power dialer, automatic dialing

Pros:

  • Quality management
  • 2500+ app integrations
  • Unlimited call queues

Cons:

  • Only the Custom includes SLAs
  • Unavailable multimedia messages
  • Audio conferencing is limited to three people

CloudTalk’s customers

CloudTalk boasts a large client base including DHL, Yves Rocher, and Rosenberg.

Pricing

CloudTalk offers three pricing plans including $25, $30, and $50. You can also contact their team and request a custom pricing plan, so it fits your exact needs.

You can sign up for a 14-day free trial to get acquainted with its capabilities.

5. HubSpot

Hubspot Call Center software homepage

Best call center software for growing teams in businesses across all industries.

HubSpot offers its extensive services to over 100 000 businesses across more than 120 countries, so you can be sure that this well-established software provider will take good care of your business operations.

Key features:

  • Broad customer database
  • Collaborations tools
  • Contact management
  • Third-party integrations
  • Self-service portal
  • Extensive reporting and analytics

Pros:

  • Streamlined reporting and tracking process
  • Data visualization
  • Great customer support

Cons:

  • The free plan lacks access to tech support
  • Steep learning curve
  • Ticket functionality is limited

HubSpot’s customers

HubSpot’s worldwide customer base includes companies like DocPlanner, SoundCloud, and GoFundMe.

Pricing

Some of HubSpot’s standard features are available for free. However, you can subscribe to HubSpot Service Hub’s paid software for €41, €414, or €1104 a month. However, these prices are flexible due to set-up and onboarding fees.

If you’d like to try it out, you can sign up for a 14-day free trial.

Alternative software options

Look into HubSpot alternatives.

6. Five9

Five9 Call Center software homepage

Best call center software for businesses ready to transfer from on-premise solutions to the cloud.

Five9 Intelligent Cloud Contact Center uses the power of practical artificial intelligence (AI) to boost customer satisfaction rates for more than 2000 clients.

Key features:

  • Blended call center
  • Preview dialer
  • Practical AI tools
  • Collaboration tools
  • IVR
  • Predictive analytics

Pros:

  • Intelligent routing
  • Call screening
  • Minimal software requirements

Cons:

  • Limited capability to stop spam calls
  • Unintuitive UI
  • Occasional connectivity errors

Five9’s customers

Among Five9’s customers, you can find businesses including Zevas, Rochester Institute of Technology, and Bakkt.

Pricing

Five9 offers four pricing plans consisting of $149, $169, $199, and $229 billed monthly.

7. Zendesk

Zendesk Call Center software homepage

Best call center software for smaller and mid-sized businesses committed to delivering the best customer service.

Zendesk provides call center software that is fully integrated with their helpdesk platform. With its large client base, you can rest assured that Zendesk will take care of your call center needs.

Key features:

  • Blended call center
  • Native integration options
  • Workflow management
  • ACD
  • IVR
  • Performance metrics

Pros:

  • Over 100 third-party integrations
  • Robust knowledge base and self-service options
  • Great uptime

Cons:

  • Not many collaboration options
  • No way to prioritize tickets
  • Difficult to communicate with customer support

Zendesk’s customers

Modsy, BoxyCharm, and Vimeo are some of the clients that use Zendesk’s software.

Pricing

Zendesk offers three pricing options consisting of $19, $49, and $99 per month per user billed annually.

If you’d like to test it out, you can sign up for their 30-day free trial.

Alternative software options

Check out Zendesk alternatives.

8. Talkdesk

Talkdesk Call Center software homepage

Best call center software for companies employing a minimum of 5 agents looking to improve relationships with their customers.

Talkdesk’s cloud-based call center software offers 25+ integrations with various business tools to help boost your sales and provide excellent customer support.

Key features:

  • Outbound and inbound call center solution
  • VoIP
  • IVR
  • Callback scheduling
  • ACD
  • Reporting and analytics

Pros:

  • User-friendly
  • Call reliability
  • Reliable customer support

Cons:

  • Insufficient knowledge base
  • Lacks the ability to change the ringtone
  • Insufficient mobile app

Talkdesks’ customers

Across all industries, clients like ClickPay, Canon, and Accenture rely on Talkdesk’s software.

Pricing

Besides their custom pricing plan, Talkdesk has three options to choose from including $75, $95, and $125 per user per month.

If you’d like to have a look at their software before purchasing it, you can sign up for a free trial.

9. Vonage

Vonage Call Center software homepage

Best call center software for large enterprises that put customer experience and team collaboration at the forefront.

Vonage offers 40+ business features that will make your calls and video conferences easy to manage.

Key features:

  • VoIP
  • Presentation streaming
  • Voice mail
  • IVR
  • Recording
  • Reporting and analytics

Pros:

  • Great voice quality
  • Reliable mobile app
  • Easy to use

Cons:

  • Some international numbers might be blocked until submitting a request to allow them
  • Laggy history settings
  • Difficult to communicate with customer support

Vonage’s customers

Many businesses like Key Travel, Cambly, and Apptivo use Vonage’s products and services.

Pricing

Vonage offers pricing plans for their customers, starting at $19.99, $29.99, and $39.99 per line per month plus taxes and fees.

You can also try it out for free when you sign up for Vonage’s 14-day free trial.

10. Freshdesk

Freshdesk Call Center software homepage

Best call center software for companies across all industries aiming to provide an amazing customer experience.

Freshdesk is an established platform in the field of customer support with over 50 000 customers worldwide.

Key features:

  • Call center management
  • Routing
  • Ticketing
  • Self-service portal
  • Collaboration tools
  • Workforce management

Pros:

  • Reliable 24/7 customer support
  • Workforce optimization
  • Affordable

Cons:

  • Limited reporting features
  • Tickets can get lost while transferring between teams
  • Not enough customization options

Freshdesk’s customers

Some of the Freshdesk’s clients include Netflix, Evernote, and Optimum Financial Solutions.

Pricing

To use Freshdesk’s core features, sign up for their free plan. If you’d like to experience a full range of the software’s capabilities, you can opt for €15, €39, or €49 agent/month plans.

Furthermore, you can try Freshdesk during a 21-day free trial.

Alternative software options

Review Freshdesk alternatives.

11. Avaya

Avaya Call Center software homepage

Best call center software for businesses that strive to deepen connections with their customers.

Avaya is a cloud-based software solution that will make your virtual conferences truly enjoyable.

Key features:

  • Contact management
  • Automated routing
  • IVR
  • Call recording
  • Voice mail
  • Reporting and analytics

Pros:

  • Easy to use
  • Easily scalable
  • Customizable interface

Cons:

  • Lack of self-service
  • No multilingual customer support
  • Insufficient third-party integrations

Avaya’s customers

You may recognize some of Avaya’s customers, including Datamark, Fiber Industries, and Treated.com.

Pricing

If you’re considering subscribing to Avaya’s services, contact their sales representatives and get a pricing plan made for you.

12. CallHippo

CallHippo Call Center software homepage

Best call center software for businesses of all sizes aiming to boost growth.

CallHippo helps over 5000 companies worldwide provide the best customer service to their customers.

Key features:

  • Blended call center
  • IVR
  • ACD
  • Predictive and automatic dialing
  • Telemarketing management
  • Reporting and analytics

Pros:

  • Clear and user-friendly dashboard
  • Easy to set up
  • Affordable

Cons:

  • Occasional connectivity issues
  • Difficult to communicate with customer support
  • Limited reporting capabilities

CallHippos’s customers

Among businesses that use CallHippo, you can find Brioso Technologies, Aspire, and Altvalora.

Pricing

CallHippo offers four pricing plans you can choose from including €15, €22, €36, and €45 per user per month. You can also purchase further add-ons.

13. 3CX

3CX Call Center software homepage

Best call center software for a wide range of companies who want to cut their telco costs while keeping high levels of customer satisfaction.

3CX is trusted by more than 600 000 companies across all industries, so you can be sure you will be in good hands.

Key features:

  • Blended call center
  • Call routing
  • ACD
  • IVR
  • Audio/video conferencing
  • Reporting and analytics

Pros:

  • Mobile apps for iOS and Android
  • Easy to set up and use
  • Reliable customer support

Cons:

  • Occasional connectivity issues
  • Call logs can be hard to navigate
  • Not enough customization options

3CX’s customers

3CX has many different customers including Toyota, Wilson, and American Express.

Pricing

You can use some of 3CX’s software features free of charge. However, if you’d like to take advantage of their more advanced features, you can sign up for one of the following plans: €150, €235, or €270 for their hosted option. If you’d like to use the self-managed solution, you can pay €135, or €170.

The first year of using 3CX’s software is considered a free trial period.

Alternative software options

Evaluate 3CX alternatives.

14. Dialpad AI

Dialpad AI Call Center software homepage

Best call center software for businesses of all sizes which are not afraid of innovation.

Dialpad offers a reliable software solution that offers an automated, yet highly personalized experience.

Key features:

  • IVR
  • ACD
  • Inbound and outbound call center solution
  • Automated routing
  • Power dialer
  • Performance management

Pros:

  • Many configuration options
  • Easy to set up and use
  • Switching live calls between devices

Cons:

  • Insufficient how-tos
  • Occasional connectivity issues
  • Lacks some internal communication features

Dialpad AI’s customers

Dialpad has a large customer base including companies like Fenway Health, Uber, and Clear Capital.

Pricing

You can use Dialpad’s software for €20, or €25 per user per month, or you can request a custom pricing plan to fit your exact needs.

You can try this software solution for free if you sign up for the 14-day free trial.

15. Bitrix24

Bitrix24 Call Center software homepage

Best call center software for small companies with remote teams that want to have effective collaboration.

Bitrix24 is an ideal solution for companies that want to increase their sales whether they are at the office or on the other end of the world. Bitrix24 provides both cloud-based and on-premise solutions so it can fit your business perfectly.

Key features:

  • Inbound and outbound call center
  • ACD
  • IVR
  • Automated routing
  • Predictive and auto-dialer
  • Performance metrics

Pros:

  • Easy to integrate
  • Customizable UI
  • Reliable app for Android

Cons:

  • Insufficient file-sharing
  • Difficult to reach tech support
  • Steep learning curve

Bitrix24’s customers

Companies that use Bitrix24’s software include PC Pulse, Cargo, and Compara.

Pricing

You can experience some of the basic features completely free of charge with Bitrix24’s free plan. However, if you want to take advantage of their additional features, including call center software, you can subscribe to a $39, $79, or $159 per month plan. If you prefer an on-premise system, you can purchase a one-time license costing either $2990 or $24990 for enterprises.

Before committing to any of these paid plans, you can try Bitrix24 using their 30-day free trial.

Alternative software options

Look into Bitrix24 alternatives.

16. Aircall

Aircall Call Center software homepage

Best call center software for all the companies that conduct sales and support through phone.

More than 9000 customers trust Aircall’s cloud-based call center software with their contact center operations.

Key features:

  • Blended call center
  • ACD
  • IVR
  • Call center management
  • Call recording
  • Reporting and analytics

Pros:

  • Easy to set up
  • Good call quality
  • Extensive knowledge base

Cons:

  • Lack of customization
  • Does not accept text messages
  • It can be laggy at times

Aircall’s customers

Among businesses that use Aircall’s software, you can find Avocado, Jobilla, and Birdies.

Pricing

Aircall’s basic plan starts at €30 per month billed annually. If you’d like to get access to more features, you will pay €50 per month also billed annually. Furthermore, you can contact Aircall and get a custom pricing plan that will fit your needs perfectly.
Before you decide to subscribe to a paid plan, you can try Aircall for free with their 7-day free trial.

Alternative software options

Check out Aircall alternatives.

17. Twilio

Twilio Call Center software homepage

Best call center software for companies of all sizes that need a reliable call center software solution.

Twilio is a customer engagement platform that allows you to provide truly personalized support to your clients.

Key features:

  • Blended call center
  • ACD
  • IVR
  • Audio/video conferencing
  • Collaboration tools
  • Call routing

Pros:

  • Reliable customer support
  • Automation options
  • Extensive knowledge base

Cons:

  • Requires advanced IT skills
  • Insufficient analytics and reporting
  • Insufficient mobile apps

Twilio’s customers

Some of the well-known companies that use Twilio include DoorDash, Allergan, and Lyft.

Pricing

Twilio’s pricing to initiate calls starts at 2 cents per minute. To receive calls, the price starts at $1 monthly per phone number and 1 cent per minute.

You can try Twilio for free when you sign up for their 45-day free trial.

18. Dixa

Dixa Call Center software homepage

Best call center software for businesses of all sizes that strive to provide an amazing experience to their customers.

Dixa allows its customers to provide a truly multi-channel experience to their customers in small or large contact centers.

Key features:

  • Blended call center
  • VoIP
  • IVR
  • Multi-channel data collection
  • Collaboration tools
  • Employee activity monitoring

Pros:

  • AI-optimized knowledge base
  • Good uptime
  • UI is easy to navigate

Cons:

  • Occasional issues with call forwarding
  • Insufficient analytics
  • No call transcription

Dixa’s customers

Some of Dixa’s happy customers include Organic Basics, Rapha, and Too Good To Go.

Pricing

You can contact Dixa’s sales team to book a demo call and get a customized pricing plan.

However, if you want to try it out, you can sign up for their free trial.

Alternative software options

Review Dixa alternatives.

19. Nextiva

Nextiva Call Center software homepage

Best call center software for larger businesses that look for a reliable enterprise software solution.

Nextiva offers a reliable and secure call center software system that over 80 000 companies around the world rely on.

Key features:

  • IVR
  • ACD
  • Activity dashboard
  • Audio/video conferencing
  • Predictive and auto-dialer
  • Reporting and analytics

Pros:

  • Reliable mobile app
  • Great uptime
  • Easy to manage

Cons:

  • Steep learning curve
  • Uploading audio files can be difficult at times
  • Sometimes it’s difficult to reach tech support

Nextiva’s customers

You may recognize some of Nextiva’s customers including Taco Bell, Pac-12, and Buffalo Bills.

Pricing

You can subscribe to one of the three pricing plans Nextiva offers, including $18.95, $22.95, or $32.95 per user per month. All of these options can be billed monthly or annually.

You can try out some of Nextiva’s features by signing up for the 7-day free trial.

20. Nice CXone

Nice CXone Call Center software homepage

Best call center software for companies of all sizes looking to improve relationships with their clients.

Nice CXone empowers its clients to harness the powers of AI and automation to deliver the best customer experience possible.

Key features:

  • Blended call center
  • Automated routing
  • Progressive dialer
  • Ticket management
  • Call recording
  • Reporting and analytics

Pros:

  • UI is easy to navigate
  • Good call quality
  • Clear and user-friendly dashboard

Cons:

  • Lacks customization
  • It can be slow at times
  • Insufficient custom reports

Nice CXone’s customers

Nice CXone is trusted by many customers including Columbia Sportswear, Radisson Hotels, and Teleflora.

Pricing

You can take advantage of Nice CXone’s features starting at $100 per month per feature.

If you’d like to try it out before making a purchase, you can sign up for their 60-day free trial.

21. UJET

UJET Call Center software homepage

Best call center software for mid-sized and large companies that want to bring the best support to their clients.

If you employ at least 50 contact center agents, UJET is an excellent call center software for you.

Key features:

  • Blended call center
  • IVR
  • ACD
  • Call routing
  • Call recording
  • Reporting and analytics

Pros:

  • Easy integration with Linux
  • Reliable customer support
  • Helpful tracking tools

Cons:

  • Insufficient native reporting functionality
  • It can be slow at times
  • Occasional connectivity issues

UJET’s customers

Among businesses that use UJET’s software, you can find Wag!, Instacart, and Zettle.

Pricing

UJET’s software is available for purchase for $65, $69, $99, or $120 a month.

If you’d like to try UJET without committing to a paid subscription, you can register for a free trial.

22. Ringover

UJET Call Center software homepage

Best call center software for small to mid-sized businesses across all industries.

Ringover is a simple to implement and use software with 40+ business tools that allow you to have all the customer information at hand.

Key features:

  • Blended call center
  • Collaboration tools
  • ACD
  • IVR
  • Video conferencing
  • Reporting and analytics

Pros:

  • Intuitive user interface
  • Shadowing features
  • Clear and easy to use dashboard

Cons:

  • Notifications may lag at times
  • Occasional connectivity issues
  • Occasional delays

Ringover’s customers

Ringover has over 10 000 clients including Sherpany, Klaxoon, and Clausematch.

Pricing

You can subscribe to Ringover for €19 or €39 per user per month. If you’d like to get a custom pricing plan, you can contact Ringover’s sales team.

Furthermore, you can try this software solution for free if you sign up for a 7-day free trial.

23. VICIdial

VICIdial Call Center software homepage

Best call center software for every business that doesn’t appreciate vendor lock-in.

VICIdial is an open-source contact center software that is used by more than 140 000 customers worldwide.

Key features:

  • Blended call center
  • IVR
  • Predictive dialer
  • ACD
  • Call routing
  • Call recording

Pros:

  • Free of charge
  • Easily scalable
  • Compatible with Linux

Cons:

  • Steep learning curve
  • Outdated interface
  • Difficult to set up without advanced IT skills

VICIdial’s customers

VICIdial is used by clients like Directo, Homebase, and PROS.

Pricing

You can use VICIdial’s call center software completely free of charge.

24. Channels

VICIdial Call Center software homepage

Best call center software for businesses of all sizes in eCommerce and online retail.

Channels is a cloud-based data-powered business phone system that allows you to easily connect with your clients.

Key features:

  • Blended call center
  • Callback scheduling
  • IVR
  • Activity dashboard
  • Call recording
  • Call routing

Pros:

  • Reliable customer support
  • Easy to set up
  • Affordable

Cons:

  • Slow downloading from the cloud
  • It can be glitchy at times
  • Insufficient custom reports

Channels’s customers

Channels is trusted by many customers including Kodakit, InstaForex, and DocPlanner.

Pricing

Channels allows you to use their essential features, including call center software, free of charge. If you want to take advantage of their advanced options, you can subscribe for $24, or $62 a month.

Before deciding to purchase a paid package, you can sign up for a free trial.

Alternative software options

Evaluate Channels alternatives.

25. Avoxi

Avoxi Call Center software homepage

Best call center software for larger-scale businesses across all industries located anywhere in the world.

Avoxi has over 20 years of experience in international communications. With its coverage of more than 170 countries, you can be sure that your customers will be able to reach you each time.

Key features:

  • Blended call center
  • Reporting and analytics
  • IVR
  • Video conferencing
  • Call recording
  • Call routing

Pros:

  • Reliable customer support
  • Easy to set up and use
  • Customization options

Cons:

  • Slow downloading from the cloud
  • The mobile app can be glitchy at times
  • Insufficient self-service

Avoxi’s customers

You may recognize some of Avoxi’s clients like Moncler, Marriott International, and Black & Decker.

Pricing

You can start using some of Avoxi’s features for free. However, if you want to take advantage of their further features, you can choose from the following options: $19.99 per user or $39.99 per user.

Moreover, you can get acquainted with Avoxi’s features during the 7-day trial period.

What is the best call center software?

There are many call center software options to choose from. Let’s have a quick look at the top 5.

  • LiveAgent – With its call center capabilities, LiveAgent is the best you can get at an affordable price. LiveAgent boasts a Capterra rating of 4.7 and includes features like automation options, over 150 integrations, and a robust knowledge base with a self-service portal. It is an excellent option for all businesses striving to provide the best customer service possible.
  • Genesys – Having over 70 000 customers worldwide, Genesys is an established player in the field of customer service. With a Capterra rating of 4.2, you can rest assured that your contact center operations will be well taken care of.
  • Talkdesk – If you’re looking for a call center software that will help your team boost customer engagement, connect with your clients, and close more deals, look no further. A rating of 4.5 on Capterra shows that Talkdesk’s solution will not disappoint you no matter the industry you are in.
  • Five9 – This call center software leaves little to be desired. Boasting a 4.2 Capterra rating, there is no doubt that Five9’s solution will not disappoint. If you’re trying to build brand awareness and strong relationships with your client base, this might be a great option for you.
  • UJET – If you value software that is accessible and compatible with mobile platforms, UJET might be the one for you. A 4.5 rating on Capterra demonstrates that UJET is a robust call center solution for companies that keep customer-centricity at the top of their priority list.

Top 5 call center software compared

Call Center software LiveAgent Genesys Talk desk Five9 UJET
Capterra rating
Overall software ratings from verified users on Capterra.
4.7
(approx. 1k reviews)
4.4
(approx. 100+ reviews)
4.5
(approx. 600 reviews)
4.2
(approx. 400 reviews)
4.5
(approx. 100+ reviews)
Web-based
Free version
LiveAgent offers free version.
Genesys doesn't offer free version.
Talk desk doesn't offer free version.
Five9 doesn't offer free version.
UJET doesn't offer free version.
Free trial
LiveAgent offers free trial.
Genesys offers free trial.
Talk desk offers free trial.
Five9 doesn't offer free trial.
UJET offers free trial.
Starting price
$49/agent/month LiveAgent call center software prices start at $49/agent/month.
$75/agent/month Genesys call center software prices start at $75/agent/month.
€75/agent/month Talk desk's call center software prices start at €75/agent/month.
$149/agent/month Five9 call center software prices start at $149/agent/month.
$65/agent/month UJET call center software prices start at $65/agent/month.

Mistakes to avoid when buying call center software

  • Insufficient staff training – It doesn’t matter how powerful or reliable your call center software is when your agents can’t use it properly. Take the time to train your staff and let them get familiar with the new technology. You can do this by booking an expert from the vendor, scheduling seminars, or studying available documentation.
  • No needed features – Before purchasing a call center software package, take your time and get acquainted with all the features and capabilities it offers. The last thing you want is to make a purchase and then find out that it doesn’t provide what you need.
  • Not taking full advantage of the trial period – A free trial is an option for you to make an educated decision if you want to commit to a particular solution. It is the time when you can explore and get to know a product or a service so you can decide whether it is something you would like to invest in.
  • Discount dealing – We all like a good deal. However, sometimes you truly get what you pay for, so make sure that the solution you choose to go with is not only budget-friendly but also has all the capabilities your call center requires.
  • Not looking into the future – You should have some sort of plan for the future before making a purchase. Make sure that the software you use can be scaled up or down based on the needs of your business.

What to ask on a demo call about call center software and the company

A demo call is your time and place to ask questions and get first-hand information from the vendor. Although, sometimes it might be a bit overwhelming and you might forget the questions you planned on asking.

Don’t worry, we’ve got you covered.

  • How can I configure my call center software?
  • How much time will it take to set the call center software up?
  • How long can I keep my call recordings?
  • Can I delete a call recording?
  • Can I record incoming or outgoing calls only?
  • Can I listen to the call in real-time?
  • Can I route incoming calls to certain teams?
  • Can I forward calls to external numbers?

Implementation of call center software

The exact steps and actions depend on the provider of your call center automation software solution, the level of customization they allow, how many integrations you need to set up, and many more.

It could take a person with no prior IT experience half an hour, or it can take an experienced tech-savvy personnel a whole afternoon to configure everything correctly.

The most important, and frankly the only thing you really need to set up LiveAgent call center software is a VoIP number that supports SIP trunking. Although for some it is considered a piece of cake, if you need advice or assistance, our amazing team will help you set everything up.

But if you’d like to delve deep into the process of setting up your call center, – including call center software – you can use our Call center setup checklist to help you stay organized and make sure that you don’t forget anything important.

Conclusion

  • The best all-in-one call center software

Although it is difficult to determine the best call center software for each business, the most reliable one is LiveAgent call center software. With its robust set of features, you can be sure that you will not miss anything your business might need either now, or in the future.

  • The best call center software with built-in ticketing, and live chat

LiveAgent’s call center software leaves little to be desired. With each customer interaction, be it a call, a live chat message, or a social media mention converted to a ticket, you don’t need to ever worry that you’ll miss anything. This way, your customers will feel heard and appreciated every time they reach out to you.

  • The best feature-rich call center software

If you’re searching for call center software full of amazing features that will take your customer support to the next level, look no further. LiveAgent’s call center software is the right solution for you.

  • The best value for the price call center software

In the category of cost-saving, LiveAgent is a clear winner. Not only does this call center software allow you to make inbound and outbound calls, use automation, harness the power of extensive reports, and increase your conversions, but it is also accessible to all the businesses who want to delight their customers while keeping costs low.

  • The highest-rated call center software

On review sites like Capterra, G2, and TrustRadius, LiveAgent boasts high ratings and great reviews. So if you are the one to listen to the voices of LiveAgent’s clients, you might be on the right path to finding the best call center software for you.

  • The easiest call center software to set up & use, and integrate

LiveAgent is, no doubt, the way to go if you’re looking for reliable software that is also easy to implement. You can configure, customize, and integrate it in no time without the need to know how to code.

Frequently asked questions

Ano ang call center software?

Ang call center software ay isang solution na tutulong sa mga business na mag-manage ng inbound phone calls mula sa kanilang customers. Puwede itong magkaroon ng maraming features tulad ng centralized phone calls mula sa landlines o websites, intelligent routing, auto dialer, o kahit call recording. Dapat tumulong ang call center software sa call center agents na mag-access ng importanteng impormasyon tungkol sa kanilang customers tulad ng order history, contact information, at dating mga ticket.

Paano gumagana ang call center software?

Gumagana ang call center software sa pagsesentro at pagruruta ng calls mula sa landlines o websites sa inyong software. Kung may tatawag na customer, inii-scan ng software ang database ng customers para tingnan kung meron na silang dating impormasyon tungkol sa caller. Ang impormasyon ay ina-access ng agent at nire-review bago sagutin ang call. Samantala, naka-queue ang call. Kapag nasagot na, nire-record na ang calls para sa training at quality.

Ano ang IVR sa call center environment?

Ang IVR ay isang interactive voice response technology. Dahil sa IVR, nakaka-interact ang computers sa mga tao gamit ang voice commands o tones mula sa keypad. Ginagamit ang IVR sa call center environment para magruta ng calls sa tamang agents o departments. Puwede ring gamitin ang IVR sa pagkuha ng impormasyon ng account o magbigay ng feedback. Kaya ito ay isang magandang solution sa mga business.

Ano ang function ng call center?

Ang pangunahing function ng call center ay natatawagan ng customers ang mga business at magtanong ng anumang kailangan tungkol sa mga produkto, policies, returns, functionality, troubleshooting, o feedback.

Ano ang mga benepisyo ng call center software?

Kasama sa mga benepisyo ng call center software ang napahusay na agent efficiency, customer engagement, customer experience, at dagdag sa sales.

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Glossary Customer Support - Inbound Call Center

Papasok na call center

Ang isang papasok na call center ay isang call center na paeksklusibo o nangingibabaw sa pangangasiwa ng papasok na mga tawag sa telepono ng kustomer.

Ang pagkakaroon ng call center at IVR sa help desk software ng kompanya ay magbibigay ng maraming benepisyo sa customers at business. Makakatanggap ng personalized assistance ang mga customer, samantalang mapapataas nito ang efficiency at customer satisfaction ng kompanya. Ang IVR ay makakatulong sa pagpaprioritize ng mga tawag at pagtitipid ng oras ng customer support agents.

LiveAgent | Call center software sa inyong help desk

Ang pagkakaroon ng call center at IVR sa help desk software ng kompanya ay magbibigay ng maraming benepisyo sa customers at business. Makakatanggap ng personalized assistance ang mga customer, samantalang mapapataas nito ang efficiency at customer satisfaction ng kompanya. Ang IVR ay makakatulong sa pagpaprioritize ng mga tawag at pagtitipid ng oras ng customer support agents.

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Call Center

"TL marketing summary: The text discusses the impact of social media on consumer behavior and the need for businesses to adapt their strategies."

Sa contact center software ng LiveAgent, puwedeng ma-streamline ang lahat ng communication channels na gamit ng customer sa iisang unified inbox na lang.

Contact center software

Online na self-service portal ng LiveAgent na may knowledge base, FAQs, at customer forum para sa sagot sa tanong ng mga customer. Multichannel contact center solution na may 179+ features at 40+ integrations. Cloud-based technology, pinagkakatiwalaan ng 30k na business, at customizable.

Maraming magkakaibang mga kasangkapan ng call center ang tumutulong na mapadali ang panloob at panlabas na mga komunikasyon. Tuklasin kung alin sila sa mga ito.

Mga kasangkapan ng call center

Ang mga kasangkapan ng call center, tulad ng Adiptel, LiveAgent, at Userlike, ay mahalaga para sa customer support at pakikipagkomunikasyon. Ang mga ito ay nagbibigay ng telecom service, live chat, at help desk para sa kahusayan sa serbisyo. Ang multi-language feature ay nagbibigay-daan sa mga ahensya na makipag-ugnayan sa iba't ibang mga wika. Ang pagkakaroon ng call center at IVR sa help desk software ay magbibigay ng benepisyo sa customers at business. Ano ang pinakamabuting software ng call center? Ang pinakamahusay na software ng call center ay mayroong maraming mga tampok na nagpapadali sa papasok na mga tawag, papalabas na mga tawag, mga ticket ng kustomer, at mga operasyon ng mga tagapamahala ng call center at pang-araw-araw ng mga ahente.

Ayon sa research, mas pabor ang 39% ng mga consumer na gumamit ng phone kaysa ibang communication channels sa paghahanap ng support. Sa LiveAgent, puwede kayong mag-set up ng virtual call center doon mismo sa inyong help desk. Mas madali ang pag-manage ng inbound customer communications, pagpapahusay ng performance ng inyong support team, at pag-generate ng mas maraming inbound sales.

Inbound call center software

LiveAgent ay isang all-in-one call center software na may magandang daloy ng omnichannel customer experience at maraming magagandang features. Ito ay may smart call routing, intelligent IVR system, unlimited na call recording, integrated na video chat, at call center analytics para sa mas epektibong customer communication. Ito rin ay bahagi ng isang multichannel communication platform na may 180+ features, 40+ integrations, at halos walang katapusang customization options para umayon sa mga pangangailangan ng business.

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