Sawa na sa iyong social media support software?

Tuklasin kung bakit ang LiveAgent ay ang pinakamahusay na alternatibo ng suporta sa social media sa merkado.
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Help desk software comparison
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Nababaliw ka ba sa iyong social media?

Take control of your social channels with our social media help desk alternative. Our integrated solution ensures you’ll capture every message, comment, or mention of your brand, resulting in positive brand perception, higher customer satisfaction, and more sales.

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Features Liveagent
Try the best social media help desk alternative for free! No credit card required.
Zendesk
Compare Zendesk with LiveAgent.
Zoho Desk
Compare Zoho Desk with LiveAgent.
Groove
Compare Groove with LiveAgent.
Help Scout
Compare Kayako with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
Zoho Desk received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.5
Groove received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.7
Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.4
Zoho Desk is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.5
Groove is rated 4.5 out of 5 for ease of use by verified users on Capterra.
4.7
Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.3
Zoho Desk is rated 4.3 out of 5 for customer support by verified users on Capterra.
4.6
Groove is rated 4.6 out of 5 for customer support by verified users on Capterra.
4.8
Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.5
Zoho Desk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.0
Groove is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.6
Help Scout is rated 4.6 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$9-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$59-$199/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$18-$45/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$25-$40/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$25-$40/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Zendesk does not offer an Instagram integration.
Zoho Desk does not offer an Instagram integration.
Groove does not offer an Instagram integration.
Help Scout does not offer an Instagram integration.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Zendesk offers a Facebook integration.
Zoho Desk offers a Facebook integration.
Groove offers a Facebook integration.
Help Scout offers a Facebook integration.
Messenger
A Facebook Messenger integration that fetches all direct messages and transforms them into tickets. The integration also enables users to answer direct messages from the social media help desk software.
LiveAgent offers a Facebook Messenger integration.
Zendesk offers a Facebook Messenger integration.
Zoho Desk does not offer a Facebook Messenger integration.
Groove offers a Facebook Messenger integration.
Unknown
Twitter
A Twitter integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Twitter integration.
Zendesk offers a Twitter integration.
Zoho Desk offers a Twitter integration.
Groove offers a Twitter integration.
Help Scout does not offer a Twitter integration.
Whatsapp
A Whatsapp integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a WhatsApp integration.
Zendesk offers a Whatsapp integration.
Zoho Desk does not offer a Whatsapp integration.
Groove does not offer a Whatsapp integration.
Help Scout does not offer a Whatsapp integration.
Viber
A Viber integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Viber integration.
Zendesk does not offer a Viber integration.
Zoho Desk does not offer a Viber integration.
Groove does not offer a Viber integration.
Help Scout does not offer a Viber integration.
Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
LiveAgent offers interaction tracking.
Zendesk offers interaction tracking.
Zoho Desk offers interaction tracking.
Groove offers interaction tracking.
Help Scout offers interaction tracking.
Multi-Channel Communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow agents to respond to them from the social media help desk software.
LiveAgent supports multi-channel communication.
Zendesk supports multi-channel communication.
Zoho Desk supports multi-channel communication.
Groove supports multi-channel communication.
Help Scout supports multi-channel communication.
Automated Routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
LiveAgent offers automated ticket routing.
Zendesk offers automated ticket routing.
Limited Zoho Desk offers limited (up to 5, 15, or 30) automation routing rules depending on the pricing plan.
Groove doesn't offer automated routing.
Help Scout offers automated ticket routing.
Performance Metrics
Enables users to generate performance reports by channel, department, or agent.
LiveAgent offers performance metrics.
Zendesk offers performance metrics.
Zoho Desk offers performance metrics.
Groove offers performance metrics.
Help Scout offers performance metrics.
Group Management
Enables agents to create contact groups for marketing and sales segmentation.
LiveAgent offers group management.
Zendesk offers group management.
Zoho Desk doesn't offer group management.
Groove doesn't offer group management.
Help Scout doesn't offer group management.
Social Media Tagging
Enables agents to tag customers when answering their social media queries through the social media help desk software.
LiveAgent offers social media tagging.
Zendesk offers social media tagging.
Zoho Desk doesn't offer social media tagging.
Groove offers social media tagging.
Help Scout doesn't offer social media tagging.
Brand Tracking
Enables users to track specific keywords on Twitter by streamlining every Tweet that contains the keyword into the software in the form of a ticket.
LiveAgent offers brand tracking.
Zendesk doesn't offer brand tracking.
Zoho Desk doesn't offer brand tracking.
Groove doesn't offer brand tracking.
Help Scout doesn't offer brand tracking.
Collaboration
Enables agents to work together to achieve ticket resolution.
LiveAgent supports collaboration.
Zendesk supports collaboration.
Limited Collaboration features of Zoho Desk are limited to professional and enterprise plans.
Groove supports collaboration.
Help Scout supports collaboration.
Multi-Account Management
Enables users to connect multiple social media accounts (for example, two Facebook accounts, or three Twitter accounts) with the social media help desk software.
LiveAgent supports multi-account management.
Zendesk does not support multi-account management.
Limited A limited number of email accounts, feedback widgets, web forms, and social media accounts can be connected with Zoho Desk.
Groove supports multi-account management.
Help Scout does not support multi-account management.
Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
LiveAgent offers reporting/analytics.
Zendesk offers reporting/analytics.
Limited In Zoho Desk, access to reporting/analytics dashboards is limited in all plans except for Enterprise.
Groove offers reporting/analytics.
Help Scout offers reporting/analytics.

Ikumpara ang LiveAgent
sa ibang mga platform

Pinagkakatiwalaan ng 30,000+ na mga kumpanya at 150M na mga end user

Forbes logo
airbus logo
Nascar logo
USC logo
eSky logo
Slido green logo
Faceboo, Twitter, Instagram and Viber social network logos

Pagbutihin ang iyong reputasyon sa social media

Maging isang brand na pinag-uusapan ng lahat! Pagbutihin ang iyong mga rekomendasyon mula sa bibig at palakasin ang iyong mga benta sa pamamagitan ng pagbibigay ng mahusay na serbisyo sa customer sa social media.

Simulan ang pagpapakita ng iyong malakas na online presence sa aming social media help desk alternative ngayon!

Tumugon sa bawat komento, mensahe at mga pagbanggit

Ang mga alternatibong help desk ng social media ay ang iyong sikretong sandata sa organisasyon at kalinawan sa iba’t ibang social network. I-streamline ang bawat mensahe, komento, at pagbanggit sa isang iisang pinag-isang dashboard upang matiyak na tutugon ka sa bawat mensahe. Walang problemang serbisyo ang naghihintay!

Universal-Inbox-feature-LiveAgent

Kasama sa aming mga social integration

Dagdagan ang sales gamit ang mga mensahe sa Viber

Makipag-ugnay sa mga kustomer sa pamamagitan ng Viber at dagdagan ang sales! Sagutin nang madali ang mga mensahe tungkol sa mga benta, promosyon, o espesyal na alok.

Subaybayan ang iyong mga kakumpitensya

Samantalahin ang aming mga social listening tool na nagbibigay-daan sa iyo upang subaybayan ang mga natatanging keyword. Nagtataka sa kung ano ang sinasabi tungkol sa iyong mga kakumpitensya? Subaybayan ang mga ito sa Twitter nang madali salamat sa aming alternatibo sa social media help desk.

Live chat templates

Apulahin ang mga sunog bago ito maging huli pa

Kinaladkad ng isang nagagalit na customer? Kumilos nang mabilis bago pa huli ang lahat at kanselahin ka! Subaybayan ang anumang pagbanggit ng iyong negosyo/brand sa Twitter, (kahit na hindi ka tahasang naka-tag) at sumali sa pag-uusap. Itama ang mga mali simula ngayon!

Masiyahan sa pinakamahusay na seguridad

Ang pagbabahagi ng mga kredensyal sa pag-log in ay isang bagay ng nakaraan! Bigyan ng kapangyarihan ang iyong mga ahente ng suporta gamit ang isang nakabahaging ahente sa desktop na nagbibigay-daan sa kanila na makipagtulungan at sagutin ang mga tanong sa social media nang hindi kinakailangang mag-log in sa bawat kani-kanilang platform.

Matuto pa
Security lock and badge
Performance report by LiveAgent

Tanggalin ang kalat at pagbutihin ang pagiging produktibo

Pahusayin ang produktibidad ng iyong team nang higit sa 35% gamit ang mga alternatibong help desk ng social media. Tanggalin ang mga distractions na ipinapakita ng mga feed ng Instagram, Twitter, at Facebook sa pamamagitan ng pagsagot sa lahat ng mensahe at notification mula sa desktop ng iyong ahente. Magpaalam sa mga meme at walang katapusang pag-scroll!

Matuto mula sa mayaman sa context na mga ticket thread

Nawawala ang malaking larawan? Tinitiyak ng mga alternatibong help desk ng social media na palagi kang nasa loop! Subaybayan ang bawat paglutas ng problema ng customer sa buong live chat, social media, email, o telepono sa isang thread ng ticket. Ganun lang kadali!

LiveAgent helpdesk tour
LiveAgent CRM integrations

Magbigay ng mabilis at personalized na mga tugon

Samantalahin ang mga advanced na feature na inaalok ng mga alternatibo sa help desk ng social media tulad ng isang built-in na CRM o mga de-latang mensahe. Makatipid ng hanggang 15 oras bawat linggo sa pamamagitan ng pagkakaroon ng lahat ng impormasyon ng customer, at nakahanda na ang mga paunang natukoy na sagot.

Magbigay ng napakahusay na serbisyo ng agad agad


Ang modernong panahon ay nangangailangan ng mga modernong solusyon. Sagutin ang mga query sa social media on the go gamit ang aming mobile app na available sa
Google Play at App Store.

LiveAgent Mobile App
Customer service templates

Pagaanin ang mga nakakasawang mga gawain

Ang mga alternatibong help desk ng social media ay nag-aalok ng mayamang kakayahan sa automation. I-automate ang mga pangmundo, paulit-ulit na gawain tulad ng pagsubaybay, pagtatalaga ng mga gawain o tag, at higit pa. Ang mga posibilidad ay walang hanggan.

Matuto pa

Matuto, pagbutihin, pagtagumpayan

Pahusayin ang iyong serbisyo (pati na rin ang mga karanasan ng customer na ibinibigay mo) gamit ang aming mahusay na analytics at mga feature sa pag-uulat. Matuto mula sa real-time na data insight at isaayos ang iyong diskarte sa serbisyo nang naaayon.

Matuto pa
Reports feature by LiveAgent
Live-chat-benefits-Improved-CX-with-chat-invitations

Meroong mali?

Hindi ka naming iiwang nakabitin! Nandito kami para sa iyo 24/7 at nag-aalok ng suporta sa maraming mga wika. Makipag-ugnay sa amin sa live chat, email, o sa pamamagitan ng telepono anumang oras.

Bakit ang LiveAgent ang pinakamahusay na alternatibo sa social media help desk

Makatipid ng higit pa sa LiveAgent

Alamin kung magkano ang matitipid mo sa mga feature ng help desk ng social media gamit ang aming madaling gamiting paghahambing ng presyo para sa LiveAgent at mga kakumpitensya nito.

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