Alternatibong call center para sa mga benta at suporta

Tuklasin kung bakit ang LiveAgent ang pinakamahusay na alternatibo sa call center sa merkado.
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Help desk software comparison
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Naghahanap ng paghahambing ng software ng call center?

Nasasaktan at pagod na sa iyong kasalukuyang mga tool sa suporta at daloy ng trabaho? Oras na para palitan ito ng alternatibong call center! Tumuklas ng mga rich integration, automation, propesyonal na feature, at malaking tipid.

Ang aming masusing paghahambing ay magbibigay ng kaunting liwanag sa mga pinakasikat na alternatibo sa call center, kanilang mga feature, at mga rating ng customer upang matulungan kang pumili ng tamang solusyon para sa iyong negosyo at industriya.

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Features Liveagent
Try the best call center software for free! No credit card required.
AirCall
Compare AirCall Inc. with LiveAgent.
RingCentral TalkDesk Zendesk Talk
Compare Zendesk Talk with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.2
AirCall received an overall rating of 4.2 out of 5 by verified users on Capterra.
4.3
RingCentral received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
TalkDesk received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.3
Zendesk Talk received an overall rating of 4.3 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.4
AirCall is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3
RingCentral is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7
TalkDesk is rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk Talk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2
AirCall is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.4
RingCentral is rated 4.4 out of 5 for customer support by verified users on Capterra.
4.6
TalkDesk is rated 4.6 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk Talk is rated 4.2 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.0
AirCall is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.0
RingCentral is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.5
TalkDesk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk Talk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$30-$50/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19.99-$49.99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Must request quote TalkDesk offers custom pricing for each customer. Please request a quote on their website.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Blended Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers a blended call center.
AirCall offers a blended call center.
RingCentral offers a blended call center.
TalkDesk offers a blended call center.
Zendesk Talk offers a blended call center.
Call Logging
Collect and analyze call volumes, caller information, and call outcomes.
LiveAgent offers call logging.
AirCall offers call logging.
RingCentral offers call logging.
TalkDesk offers call logging.
Zendesk Talk offers call logging.
Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers call recording.
AirCall offers call recording.
RingCentral offers call recording.
TalkDesk offers call recording.
Zendesk Talk offers call recording.
Escalation Management
Alerts and escalations for calls with SLA based priority.
LiveAgent has escalation management.
AirCall doesn't have escalation management.
RingCentral has escalation management.
TalkDesk has escalation management.
Zendesk Talk has escalation management.
Inbound Call Center
A call center that is equipped to receive incoming calls from customers.
LiveAgent has an inbound call center.
AirCall has an inbound call center.
RingCentral has an inbound call center.
TalkDesk has an inbound call center.
Zendesk Talk has an inbound call center.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
AirCall offers IVR features.
RingCentral offers IVR features.
TalkDesk offers IVR features.
Zendesk Talk offers IVR features.
Manual Dialer
A basic dialer which agents use to manually dial numbers of customers one after another.
LiveAgent offers a manual dialer.
AirCall offers a manual dialer.
RingCentral offers a manual dialer.
TalkDesk offers a manual dialer.
Zendesk Talk offers a manual dialer.
Outbound Call Center
A call center that is equipped to make outgoing calls (from agent to customer).
LiveAgent offers an outbound call center.
AirCall offers an outbound call center.
RingCentral offers an outbound call center.
TalkDesk offers an outbound call center.
Zendesk Talk offers an outbound call center.
Predictive Dialer
A predictive dialer automatically calls numbers until it detects a connection and then routes the call to an agent.
LiveAgent does not offer a predictive dialer.
AirCall does not offer a predictive dialer.
RingCentral offers a predictive dialer.
TalkDesk offers a predictive dialer.
Zendesk Talk offers a predictive dialer.
Progressive Dialer
A progressive dialer is an automated dialing system which presents the contact information of the customer to the agent prior to dialing the phone number.
LiveAgent doesn't offer a progressive dialer.
AirCall doesn't offer a progressive dialer.
RingCentral offers a progressive dialer.
TalkDesk offers a progressive dialer.
Zendesk Talk offers a progressive dialer.
Queue Management
A system that is used to manage call queues.
LiveAgent offers call queue management.
AirCall offers call queue management.
RingCentral offers call queue management.
TalkDesk offers call queue management.
Zendesk Talk offers call queue management.
Real-time Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
LiveAgent offers real-time chat.
AirCall doesn't offer real-time chat.
RingCentral offers real-time chat.
TalkDesk offers real-time chat.
Zendesk Talk offers real-time chat.
Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
LiveAgent offers reporting and analytics.
AirCall offers reporting and analytics.
RingCentral offers reporting and analytics.
TalkDesk offers reporting and analytics.
Zendesk Talk offers reporting and analytics.

Ginagamit ng iyong mga paborito ang aming alternatibong call center

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Inbound and Outbound Call Center Software by LiveAgent

Walang kapantay na pagtitipid sa hardware at internasyonal na tawag

Ang web-based na call center ng LiveAgent ay isang cost-effective na solusyon para sa lokal at internasyonal na papasok at papalabas na pagtawag. Walang walang nakatagong bayad sa paggamit o dagdag na singil.

Patuloy kaming nagdaragdag ng mga bagong feature at pinapahusay ang aming software, kaya ang iyong virtual call center ay palaging equipped gamit ang pinakabagong teknolohiya — walang bayad.

Abot-kaya, maaasahan, at madaling gamitin

Lumipat sa aming call center automation software ngayon. Magsimulang tumawag at tumanggap ng mga tawag sa loob ng ilang minuto. Pumili lang ng VoIP provider, i-set up ang iyong mga agent device, at handa ka nang umalis. Ganun lang talaga kadali.

Ang aming mga kasosyo sa VoIP
LiveAgent VoIP call center
ivr

Propesyonal na alternatibong call center

Sino ang nagsabi na ang mga alternatibo sa call center ay hindi maaaring maging propesyonal? Nag-aalok ang LiveAgent ng mga rich integration, top-notch na seguridad, at mga propesyonal na feature tulad ng IVR , ACD, attended call transfers strong>, at mga awtomatikong callback.

Para sa parehong malaki at maliit na kumpanya

Ang LiveAgent ay ang perpektong alternatibong call center para sa mga solopreneur, start-up, SMB, o kahit na mga negosyo. Ang software ng contact center ay 100% na nako-customize, nasusukat at naaangkop sa iyong mga pangangailangan, ginagamit mo man ito para sa suporta sa bahay o malayong pagbebenta. Ang aming nangunguna sa industriya na call center software ay nag-aalok ng higit sa 179+ na mga tampok at higit sa 40 mga pagsasama upang matugunan ang iyong bawat pangangailangan.

LiveAgent call logs
Call routing in LiveAgent

Walang dagdag na singil bawat minuto

Pagod na sa bawat kasangkapan sa ilalim ng araw na nagkakahalaga ng isang braso at binti? Magbayad para sa real-time na paggamit lamang! Walang mga nakatagong bayarin, walang dagdag na singil bawat minuto, walang bayad sa pag-iimbak. Iyan ang paraan ng LiveAgent!

Mayaman sa konteksto

Bigyan ng kapangyarihan ang iyong mga ahente ng suporta sa mga tuluy-tuloy na transition sa pagitan ng pagsagot sa mga tawag at paghahanap ng mahalagang data ng customer. Pinapadali ng LiveAgent na mahanap ang lahat ng impormasyon sa konteksto tungkol sa paglalakbay ng pagresolba ng problema ng isang customer mula simula hanggang matapos salamat sa aming built-in na CRM.

LiveAgent CRM integrations
LiveAgent helpdesk tour

Lahat ng mga suportang channel sa ilalim ng isang bubong

Ang pinakamahusay na mga alternatibo sa call center ay nag-aalok ng madaling gamitin na UI na may pinag-isang ahente desktop na maayos na nag-aayos ng mga pakikipag-ugnayan ng customer mula sa maraming channel ng komunikasyon gaya ng live chat, social media, email (Outlook at Gmail alternatibo), at mga portal ng customer.

Perpekto para sa paglikha ng mga hindi malilimutang karanasan ng customer

Gusto mo bang gumawa ng karagdagang milya para sa iyong mga customer? Gawin itong isang petsa! Ang aming tampok na video call ay nagbibigay-daan sa iyong gabayan ang iyong mga customer sa mga kumplikadong problema sa pamamagitan ng pagsasama-sama ng live chat, video, at online na pagsubaybay sa bisita. Ngayon na ang serbisyo sa customer!

Customer empathy Video Call feature in LiveAgent-
New internal call in LiveAgent

Pakiramdam ay stuck?

Ang aming alternatibong call center ay nag-aalok mga libreng in-app na chat< span style="font-weight: 400;">at mga tawag. Tawagan ang isang kasamahan sa tuwing kailangan mo ng tulong o magkaroon ng isang mabilis na tanong.

Ilan lang sa mga dahilan kung bakit ang LiveAgent ang pinakamahusay mula sa paghahambing ng software ng call center

Makatipid ng higit pa gamit ang LiveAgent

Tingnan kung ano ang pamasahe ng LiveAgent call center software laban sa mga kakumpitensya nito at makuha ang tamang solusyon sa pagtawag para sa iyong negosyo

Ang aming mga kustomer ang nagsasabi ng pinakamahusay

Kaakibat na Articles saAlternatibo sa call center

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