Ano ang helpdesk portal?
Ang helpdesk o technical support ay isang information at communication system na nakapokus sa pagtukoy ng information technology (computer, software products, etc.). Priority nito ay bilang support at communication channel sa customers at service providers.
Ang implementation ng helpdesk systems ay nag-iiba-iba depende sa company requirements. Ang pangkaraniwang forms ay call center, online chat, o email support.
Frequently Asked Questions
Ano ang helpdesk portal?
Ang help desk portal ay portal kung saan makakakita ang customers ng sagot sa tanong nila tungkol sa produkto at serbisyo kapag ang customer service ay offline. Salamat dito, nakikita nila ang sagot sa agarang tanong na di nagpapatulong sa agents.
May helpdesk portal ba ang LiveAgent?
May offer ang LiveAgent na helpdesk portal. Nagagamit ito sa pagbibigay ng customer support service kahit ang agents ay offline. Puwedeng ma-customize ang portal ayon sa pangangailangan ng kompanya at customers.
May offer bang libreng helpdesk portal ang LiveAgent?
Oo, posible sa LiveAgent ang paggawa ng help desk portal. Naka-built in ito sa LiveAgent system at madaling gamitin. I-click ang "Knowledge Base" at simulang gumawa. Makagagawa kayo ng categories, articles, o forums. May option ding maglagay ng search widget at feedback button.
Expert’s note
Ang helpdesk portal ay isang sistema ng information at communication na nakapokus sa pagtugon sa mga katanungan at pangangailangan ng customers tungkol sa mga produkto at serbisyo.
Mga Pakikipag-ugnayan sa Help Desk ng Dashlane
Paano makikipag-ugnayan sa serbisyo sa kustomer ng Dashlane sa pamamagitan ng email, live chat na suporta, numero ng telepono, social media na suporta, at serbisyo sa sarili na suporta.
Software ng helpdesk para sa Web hosting na Industriya
LiveAgent is a webhosting company that offers help desk software with benefits including improved revenue, customer satisfaction, and reduced churn rate. It saves time and money and provides easy data migration. It is the best help desk software for SMBs in 2019, with a 7-day free trial and a free email trial for 30 days. It includes features like communication forms, live chat, databases, and social media integration. It has satisfied customers who say it is better than Zendesk and Freshdesk, easy to use, and offers excellent customer support. It helps improve customer satisfaction and sales, with a fast and accurate support tool. It is also a good solution for webhosting and entertainment businesses.
LiveAgent is a customer service software that offers a range of capabilities and features, including managing all communication channels, social media integration, and productivity tools across various industries. It provides 24/7 customer service without the need for a credit card, and a free trial is available for up to 30 days using a company email. It is an excellent alternative to Gorgias, offering faster response time and higher customer conversion rates. Additionally, LiveAgent offers software for help desks in the eGaming and eSports industries to improve community experience and stay competitive. Overall, LiveAgent is a cost-effective solution for improving customer satisfaction and sales.