Ano ang helpdesk system?
Ang helpdesk ay lugar kung saan naaayos ang iba’t ibang problema at queries. Pinapaandar ito ng mga individuals o group ng experts. Gumagamit sila ng help desk software para makapagbigay ng assistance at masagot ang technical questions. Nakikipag-usap sila sa customers gamit ang iba-ibang channels tulad ng phone, online chat, o email.
May offer ang helpdesk software na maraming functions at features – reports, gamification, live chat, at marami pa.
Frequently Asked Questions
What is helpdesk system?
The helpdesk system is a place of comprehensive customer service that ensures information is sent to customers who need help. It enables faster and more efficient resolution of customer complaints, thanks to the automatic process of dealing with complaints. It can be used both externally - for the company's clients, and internally - dedicated to employees.
What are the types of helpdesk system?
There are four main types of Helpdesks. The first is a web helpdesk, which is about cloud hosting or software as a service (SaaS), i.e. companies that can rent a subscription solution. Another kind is on premise helpdesk. It is used when the company owns and hosts the system and has full control of the support department. The third type is enterprise helpdesk, or helpdesk, which goes beyond answering customer inquiries, but also includes features that improve the company's performance. The last type is open source helpdesk. This type of helpdesk staff does not test user licenses or permissions to gain access to the source code.
How long does it take to implement helpdesk system?
The time it takes to implement the helpdesk depends on how long it will take you to determine how you will use technical support. In assessing the implementation time, you need to include: time to implement employees, time to create a technical helpdesk and planning how you will measure the efficiency of the helpdesk.
Expert’s note
Ang helpdesk system ay lugar kung saan naaayos ang iba’t ibang problema at queries ng mga customers gamit ang software para makapagbigay ng assistance.
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