Nalaman sa isang survey na 69% ng consumers ang humuhusga sa quality ng customer experience batay sa kung nakakuha sila ng “mabilis na resolution” sa kanilang inquiries o request ng assistance. Pero ang pagsusulat ng pare-parehong tugon nang manual at paulit-ulit ay medyo di gaanong epektibong paraan sa paggugol ng oras, kahit sa mga beterano nang customer support agents. Dito papasok ang silbi ng canned messages. Sa katunayan, ang canned responses (macros), predefined answers, at ready-made templates ay isa sa mga kinakailangang help desk features na natutulungan ang mga support agent na paghusayin ang kanilang efficiency at performance, bilisan pa ang customer support, at pagandahin ang customer satisfaction.
Bakit magandang gumamit ng help desk response templates?
Natutulungan nito ang agents na makatipid ng oras at effort kapag humaharap sa mga common request, nakakapokus sila sa mas seryosong queries, nababawasan ang mga pagkakamali, at tumataas ang agent productivity;
Natutulungan ang pag-maintain ng consistency sa bilis ng ticket resolution speed at brand voice na nakaaapekto sa overall quality ng customer support at customer service experience;
Natutulungan ang agents na mas madaling pangasiwaan ang mga mahihirap na pag-uusap – tulad ng pagsasabi sa customers na hindi ninyo gagawin ang isang feature na hiningi nila o pag-deny sa isang refund request;
Dahil ang canned messages at templates ay hindi auto-replies, madali silang mai-customize ng agents para magdagdag ng personal touch bago ipadala, nang gumanda ang customer satisfaction ninyo.
10 halimbawa ng help desk response template
Narito ang 10 halimbawa ng help desk response para sa ilang pinaka-common na isyu at support inquiries na puwedeng ma-customize, personalize, at magamit ng agents sa kanilang pang-araw-araw na support interactions.
Ipinapaalam na nakuha ang support request
Thank you for reaching out. We received your request and have already started working on resolving your issue. One of our agents will get back to you as soon as possible. Typically, it takes us less than 24 hours to respond with a resolution.
If you have any additional information that you think will help us to assist you, please reply to this email. If it’s an emergency, feel free to give us a call at [number] or start a live chat with our support team.
Thanks again for contacting us,
Request na pagtugon sa impormasyon
Thank you for reaching out! We’re always happy to help our customers learn more about our product.
We’d like to direct you to a relevant article from our Knowledge Base that contains detailed information about this feature. We also happen to have a blog post that discusses how to get the most out of it, so while you’re here, why don’t you give that a quick read too?
In case there are still some questions and you’d like further clarification, please don’t hesitate to let us know by replying to this message. We’re at your service 24/7.
Enjoy your day,
Request sa pag-reset ng password
We’ve received a request to reset the password for the [COMPANY] account associated with (email). No changes have been made to your account yet. You can reset your password by clicking the link below:
Reset your password
If you didn’t request a new password, you can safely ignore this email. Only a person with access to your email can reset your account password.
If you need help, or you have any other questions, fell free to call us at (number). We’re here to assist you at any step along the way.
Request ng customer sa isang feature na nasa inyong roadmap
Thanks for the feedback. I can definitely see how this feature would be helpful to our customers. Luckily, our development team is already on it, and we expect to release it next quarter. Would you be interested in being a part of our beta group and one of the first customers to try it out? If so, I’d be happy to put you on the list.
Let me know, and please don’t hesitate to reach out if you have any other additional insights that you’d like me to pass on to our development team.
Request ng customer sa isang feature na hindi ninyo gagawin
Thanks for the feedback. I can definitely see why you would be interested in that feature. Unfortunately, it’s not on our roadmap as of now.
Since our development resources are currently limited, we have decided to tackle features X and Y as a priority, as the majority of our customers have heavily requested them. These features will also be beneficial to you because of (…).
That being said, we’ll let you know if anything changes around this. Please do reach out if you have any other requests – we’re always here to listen.
Request ng customer sa isang feature na tinanggal na
Thanks for reaching out. I can definitely understand that it’s frustrating to lose a feature that you’ve come to rely on in your business. Unfortunately, we are not planning to bring it back any time soon.
The reason is that it was a complex feature to maintain. It wasn’t being used by the majority of our customers, which meant we were spending a lot of development time and resources on something that wasn’t making our product better for most users.
However, by making a decision to drop it, we’ve managed to allocate those resources into building (new features) that will be launched much sooner than we otherwise could have achieved.
I realize it’s not the answer you were hoping for, though. Some of our other customers have found that (alternative feature) is a fairly good substitute for that functionality. If you’d like to, I’d be happy to give you my best advice on how you can use it.
Request sa pagtanggap ng refund
Thank you for contacting us to request a refund on your purchase of [PRODUCT/ SERVICE]. We are sorry to hear our product didn’t meet your expectations. Because your request falls under our refund policy, we will gladly honor your decision.
We have processed your request and have issued a refund to your credit card company. It may take up to [number of days] to see this credit on your account.
If there is any way for us to retain your business, we would love the opportunity to try. Just let us know, and we will do whatever we can. Feel free to contact us also if you have any further questions.
Request sa pagtanggi ng refund
I’m sorry to hear you’re not happy with our [PRODUCT/ SERVICE]. We’ve received your request for a refund and we regret to inform you that it has fallen outside of our refund policy as stated here.
While we’re unable to provide a refund at this time, we value your business and would like to offer you a discount of 15% on your next purchase.
If there is any way you feel we could improve our product/ service, please don’t hesitate to let us know.
Thank you for your inquiry. We understand data privacy and security is a major concern for our customers. At [COMPANY NAME], we want you feel comfortable sharing your personal data through our website, so privacy is something we take very seriously.
We’ve taken proper precautions to completely secure your data both online and offline. We use encryption when transmitting your sensitive personal information, and the servers storing your data always adhere to independent third-party security certifications.
Request sa pagkansela ng subscription
Thanks for giving [PRODUCT/ SERVICE] a try. As much as we would like you to stay with us for the long term, we understand and accept your decision to cancel your account regardless of any reason. We have a quick question that we hope you could answer that would help us improve [PRODUCT/ SERVICE].
Why did you decide to cancel? Just click on the most appropriate answer:
Didn’t find a good use case for the productWanted more featuresPricing too high
We appreciate the help and hope to welcome you back again in the future!
All the best,
Mga help desk template – Frequently asked questions
Ano ang email template?
Ang email template ay isang message na puwedeng gamitin nang paulit-ulit sa inyong email correspondence sa customers. Ginagamit kadalasan ang templates para sa consistency at para makatipid sa oras.
Puwede bang gumawa ng templates sa inyong help desk software?
Puwedeng puwede. Ang LiveAgent ay isang help desk software kung saan puwede kayong gumawa ng templates sa parehong agents at customers para makatipid sa oras. Para sa karagdagang detalye, silipin ang aming Email templates feature.
Ano ang help desk?
Ang help desk ay isang department sa isang organisasyon na nagbibigay ng support sa customers at users.
Ready to use our help desk templates?
LiveAgent is the most reviewed and #1 rated help desk software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.
“name”: “Ano ang email template?”,
“text”: “Ang email template ay isang message na puwedeng gamitin nang paulit-ulit sa inyong email correspondence sa customers. Ginagamit kadalasan ang templates para sa consistency at para makatipid sa oras.”
“name”: “Puwede bang gumawa ng templates sa inyong help desk software?”,
“text”: “Puwedeng puwede. Ang LiveAgent ay isang help desk software kung saan puwede kayong gumawa ng templates sa parehong agents at customers para makatipid sa oras.”
“name”: “Ano ang help desk?”,
“text”: “Ang help desk ay isang department sa isang organisasyon na nagbibigay ng support sa customers at users.”
Maging una sa pagtanggap ng mga eksklusibong offer at pinakabagong balita tungkol sa aming mga produkto at serbisyo diretso sa inyong inbox.
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