Alamin ang kahalagahan ng pagpapadala ng mga paalala sa email para sa mga nakalimutang shopping cart at tukuyin ang 10 halimbawa ng mga template para dito. Magbigay din ng mga estratehiya para sa epektibong email marketing at kung paano mabawasan ang pag-abandona ng cart.
Ang mga nakalimutang shopping cart ay isa sa pinakamalaking hamon na hinaharap ng mga nagtitinda online. Ayon sa pag-aaral ng Statista, makikita na ang antas ng nakalimutang shopping cart ay 69.57% noong 2019. Ang ganitong antas ng nakalimutang shopping cart ay nagdudulot ng pagkawala ng kita sa maraming mga negosyo.
Habang imposible na lubos na maalis ang nakalimutang shopping cart, maaari mo itong mabawasan sa pamamagitan ng ilang mga susing taktika at istratehiya tulad ng pagpapadali sa proseso ng pag-checkout, pag-alok ng proactive live chat na support sa pahina ng checkout, at pagpapadala ng mga email para sa nakalimutang shopping cart para sa mga nahihirapang makumpleto ang proseso ng checkout.
Ang mga email para sa nakalimutang shopping cart ay isa sa pinakaepisyente at kumikitang email na maaaring ipadala ng mga marketer sa kanilang mga potensyal na mga kustomer. ayon sa Moosend, 45% ng lahat ng mga email para sa nakalimutang shopping cart ay nabubuksan, 21% ng lahat ng email para sa nakalimutang shopping cart ay pinipindot, at 50% sa mga pinipindot ay nagtutungo sa pagbili. Ibig sabihin ay maaari mong maibalik ang halos 11% ng mga mamimili sa pamamagitan lamang ng pagpapaalala sa sa kanilang nalimutang shopping cart.
Ang paggawa ng mga email na nakakakuha ng atensyon para makapag-convert ay isang hamon. Heto ang 10 simpleng template na email para sa nakalimutang shopping cart na maaari mong magamit sa iyong mga kampanya sa email at para mapahusay ang iyong antas sa pagkalimot sa cart at mahikayat ang mga potensyal na kustomer at kustomer na nalimutan ang kanilang cart.
I noticed that you added some [Brand] items to your cart but have yet to check out.
I just wanted to make sure all your questions are answered, and that you’re not having any problems with the checkout process.
I’m committed to doing everything I can to help you out. If you’re having trouble placing your order online or have any questions, simply reply to this email. Otherwise, you can finish your check out here:
RETURN TO BASKET
I look forward to hearing from you.
[YOUR SIGNATURE]
Did you know that you’re eligible for free shipping?
Not everyone gets this offer. Lucky you! Simply use this code [code number] at checkout and get your package delivered free of charge.
[cart details]
FINISH CHECKING OUT
Trouble checking out? We’re here to help! For any questions, just email us at [email address] or call us at [phone number] Monday through Friday 8 am – 6 pm EST.
We noticed that you left some great stuff in your cart. To make it worth your while, here’s a 10% discount off of your entire purchase if you complete your order in the next 24 hours.
Just enter this code [coupon code] at checkout! But hurry as this code will expire shortly …
TAKE ME BACK TO MY CART
Here’s a reminder of what you added to your cart:
[cart details]
Issues? Just call us at [phone number] or drop us an email at [email address].
[YOUR SIGNATURE]
Did you leave something behind?
Oh yes, you did. A bunch of your favorites from your wishlist are still waiting in your cart.
Now is your chance to complete the order — the clock is ticking and we can’t hold them for you any longer. The demand is simply too high.
[countdown timer]
[cart details]
RESTORE MY CART
Don’t miss this opportunity.
What happened? You almost ordered:
[cart details]
We’ve got a special deal for you! Use discount code [code number] when you checkout and save 10% on your order. The deal is available to you for the next 48 hours. Click this link to head back to your cart and grab your discount:
BACK TO [NAME’S] CART
P.S. If the discount coupon doesn’t work, simply notify us by responding to this email. We will resolve it.
It’s been a while since you left your shopping bag. Come back and show it some love. A simple click will do, and it’s all yours.
[cart details]
GET MY BAG
Here are some recommendations. Just for you.
[personalized product recommendations]
Having trouble checking out? Email us at [email address] or give us a call at [phone number].
Your shopping cart is about to expire. Still thinking about purchasing these items?
[Cart details]
RETURN TO CHECKOUT
If you still can’t decide, check out some reviews from recent purchasers:
[Review 1]
[Review 2]
[Review 3]
[More reviews]
Questions? Concerns? Please don’t hesitate to contact us!
Heads up! To make your life easier we’ve saved the items that you recently put in your cart. Hurry back before they sell out! (Side note: shipping and returns are always free, so there’s no harm in just going for it.)
Here’s what you picked:
[cart details]
VIEW MY CART
If you’re on the fence or have any questions, call us at [phone number] or email us at [email address] – we’re around 24 hours, 7 days a week.
P.S. Take a peek at WHAT’S NEW THIS WEEK at [www.companywebsite.com]
This is [Name] from [Company]. How’s it going?
I saw you left some products in your cart but didn’t put the order through. Did you need any assistance?
By the way, I really like [item/ items a customer picked], great choice!
If you need anything – let me know, I’m happy to help. Just shoot me an email. You can return to your cart by clicking the button below:
RETURN TO MY CART
I hope this helps.
[YOUR SIGNATURE]
Looks like you left some [items] in your shopping cart on our site. Please, allow me to transport you back to your shopping cart. Free of charge.
Feel free to click literally any link in this email. They all go back to your shopping cart.
TELEPORT TO YOUR CART
If you have any questions or need a hand, just reply to this email and a customer service Ninja will help you out.
Cheers,
[YOUR SIGNATURE]
Isa lang ang sagot sa tanong na ito, at ang sagot oo! Ayon sa datos tungkol sa pagkalimot sa shoppping car, ang mga brand sa e-commerce ay nawawalan ng $18B sa tanunang kita sa pagbenta dahil ang mga potensyal na customer ay umaalis sa mga tindahan nang hindi nakukumpleto ang mga order (sanggunian). Dagdag pa sa pagbawas sa antas ng paglimot sa cart, dapat kang magpokus sa paggawa at pagpapatupad ng isang istratehiya sa paglimot sa cart.
Sorpresa man ito, pero ang average cart na antas ng pagkalimot sa cart sa lahat ng industriya ay halos 70%. Sa bawat 7 sa 10 potensyal na kliyente ay hindi natatapos ang proseso ng pagbili (sanggunian). Hindi ibig sabihin nito na ayos lang na maabot ang marka na ito pero maaari mong masiguradgo na isa itong normal na hamon na hinaharap ng bawat ng bawat e-commerce na negosyo.
Magpadala ng isang email na nagpapaalala sa potensyal na kliyente tungkol sa mga bagay sa kanilang cart pero huwag maging mapilit at paulit-ulit. Sa huli ay ayaw mo na mawala ang iyong mga mahahalagang mga kontak na mag-unsubscribe mula sa iyong komunikasyon dahil mapilit ka.
Free 14-day trial with no credit card input?
That's right! Save our abandoned cart email templates and start sending them out directly from LiveAgent. Find out just how easy it is today!
Join our community of happy clients and provide excellent customer support with LiveAgent.
Gumagamit ng cookies ang website namin. Sa pagpapatuloy mo dito, awtomatikong tatanggapin namin na may permiso kami sa pag-deploy ng cookies na nakadetalye sa aming polisiya sa privacy at cookies.
Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team