Paano magtapos ng isang pag-uusap

Sa pakikipag-usap sa customers, clients, o prospects, kritikal ang tamang paraan ng pagtatapos ng pag-uusap tulad ng mahusay na pagsisimula nito. Sa katunayan, ang pagsasara ng usapan sa isang professional, maayos, at magalang na paraan ay puwedeng makapag-transform ng isang usapang puwedeng masama ang timpla sa umpisa patungo sa mas positibong customer service experience na mag-iiwan sa customer ng isang magandang huling impression.

Basic tips kung paano tapusin ang pag-uusap sa mga customer

  • Gamitin ang isa o ilan sa mga karaniwang phrases na gamit sa pagtatapos ng pag-uusap na relevant sa topic ng interaction ninyo (pagpapasalamat sa customer, pag-uulit ng paghingi ng paumanhin, paglalatag ng susunod na hakbang, etc.).
  • Pumili ng tamang bokabularyo, tono, at style na mas babagay sa inyong audience. 
  • Ayusin ang mga closing statement ninyo para sumakto sila sa iba-ibang support channels. Kapag phone at email na usapan, medyo mas pormal dapat ang pananalita habang casual lang kapag gamit ang live chat at anumang social media interactions.
  • Iwasang gamitin ang pare-parehong closing phrase sa dulo ng bawat interaction dahil baka magmukha itong generic at robotic – i-personalize ang message hangga’t maaari.
  • Magtapos sa positibong tono sa pamamagitan ng pagtanong sa customer kung may iba pa kayong maitutulong o hikayatin silang makipag-ugnayang muli sa inyo sa hinaharap.
  • Siguraduhing ang closing statement ninyo ay magalang at friendly, at mag-iiwan ng maganda at positibong impression.
Basic tips kung paano tapusin ang pag-uusap sa mga customer
Gamitin ang aming templates sa pagtatapos ng pag-uusap sa customers sa paraang professional at magalang — kahit anumang channel ang gamit ninyo

Paano tatapusin ang pag-uusap – customer service scripts

Ayon sa isang American Express survey, 68% ng consumers ang naniniwalang ang magalang na customer service representative ang susi sa positibong service experience. Nasa ibaba ang mga subok nang halimbawa kung paano ninyo puwedeng tapusin ang customer conversations sa professional na paraan sa iba’t ibang support channels para masiguradong laging makakakuha ang customers ng mainam na experience tuwing makikipag-ugnayan sila sa inyo.

Paano tatapusin ang pag-uusap sa telepono: call-closing statements

“Thanks for calling and if you have any additional questions, please call us again.”
“Thanks for calling [COMPANY NAME]. Have a good day.”
“You’ve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.”
“Apologies once again for any inconvenience caused. Thank you for your call.”
“Thank you for calling. I enjoyed talking with you today.”
“If any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.”
“Thank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!”
“Thank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please don’t hesitate to call us again if you have any questions.”
“It’s great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.”
“I’m very pleased that we’ve been able to help you today [CUSTOMER NAME], please call again if you need help.”

Paano tatapusin ang email: email-closing phrases

“If you have any other questions, please let me know. Looking forward to hearing back from you.”
“In the meantime, let me know if you have any more questions, comments, or concerns. I’ll be happy to assist you.”
“I hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.”
“And of course, I’m always here to answer any questions you may have. If I can help in any way, don’t hesitate to fire off an email.”
“If you’re interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. We’re always here to help.”
“Thanks for your time, and give me a call or shoot me an email if you have any questions about the tool.”
“Please feel welcome to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”
“As a reminder, here’s a [link] to our Knowledge Base where you can find more information about our product and company at any time.”
“We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.”
“I apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.”
“I understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and I’ll be sure to keep you updated.”
“Let me know if this solution works for you. And as always, if there’s anything else I can help you with, don’t hesitate to reach out.”
“Thanks again for bringing this issue to our attention. I will update you on the progress within one week.”
“I hope we’ll stay in touch and get to work together again in the future. Please don’t hesitate to provide feedback and suggestions to help us improve, even from afar.”
“Meanwhile, here are some actions you can take that may resolve the issue: […]. If these don’t work, I’ll get back to you within one business day with an alternative solution.”

Paano tatapusin ang pag-uusap sa live chat

“I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?”
“Happy I could help ☺ Wish you a good day!”
“Thank you for chatting with us today. Have a nice day. Goodbye.”
“Thank you for contacting our chat support. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!”
“Thanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!”
“Thank you for visiting! We hope to see you again!”
“Thanks for stopping by, we hope to hear from you again!”
“My colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.”
“Unfortunately, I’m not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?”
“Please hold on, I’ll connect you with [AGENT NAME] from [DEPARTMENT] in no time.”
“Would you please hold for a moment? I’m transferring you to the right person.”
“[CUSTOMER NAME], it seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.”
“It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!”
“As it seems like you’re no longer responding, I’ll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.”
“If any more problems arise and you can’t access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].”

Paano tatapusin ang pag-uusap sa social media

“Let us look into that for you. We will reply shortly.”
“Thanks for giving us the opportunity to help out, we’re here if you ever need us again!”
“We’ll follow up to your DM as soon as it gets resolved.”
“Hope that helps, have a wonderful day!”
“Are there any other questions I may help you with?”
“Let us know how else we can help you.”
“Thank you. Great that I could be of help.”
“Thanks for the shout out – I’ll get someone from tech support to look into it immediately!”
“We’ll do all we can to get it fixed asap!”
“Happy to help! Give us a shout if you need anything else.”

Frequently asked questions

Paano tatapusin ang isang pag-uusap?

Para matapos ag pag-uusap, magtapos sa positibong tono sa pamamagitan ng pagtanong sa customer kung may iba pa kayong maitutulong o hikayatin silang makipag-ugnayang muli sa inyo sa hinaharap.

Paano ihihinto ang isang usapang hindi komportable?

Maiiwasan ninyo ang di komportableng usapan sa pamamagitan ng pagbanggit sa isang di masyadong importanteng topic o baguhin talaga ang pinag-uusapan. Kung ayaw ninyong pag-usapan ang sitwasyon, sabihin lang na di kayo komportableng pag-usapan ito. Kung pakiramdam ninyo’y kailangan na ninyong tapusin ang usapan, sabihin lang na kailangan na ninyong ihinto ito.

Paano tapusin ang tawag nang di lumalabas na bastos?

Huwag basta-bastang tatapusin ang tawag nang walang sinasabing paalam. Siguraduhing pasasalamatan ninyo ang caller sa oras nila, at ipaalam na magpapadala kayo ng follow-up email kung sakaling may magaganap pa.

Ready to put our templates to use?

LiveAgent is the most reviewed and #1 rated help desk software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “Paano tatapusin ang isang pag-uusap?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Para matapos ag pag-uusap, magtapos sa positibong tono sa pamamagitan ng pagtanong sa customer kung may iba pa kayong maitutulong o hikayatin silang makipag-ugnayang muli sa inyo sa hinaharap.” } }, { “@type”: “Question”, “name”: “Paano ihihinto ang isang usapang hindi komportable?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Maiiwasan ninyo ang di komportableng usapan sa pamamagitan ng pagbanggit sa isang di masyadong importanteng topic o baguhin talaga ang pinag-uusapan. Kung ayaw ninyong pag-usapan ang sitwasyon, sabihin lang na di kayo komportableng pag-usapan ito. Kung pakiramdam ninyo’y kailangan na ninyong tapusin ang usapan, sabihin lang na kailangan na ninyong ihinto ito.” } }, { “@type”: “Question”, “name”: “Paano tapusin ang tawag nang di lumalabas na bastos?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Huwag basta-bastang tatapusin ang tawag nang walang sinasabing paalam. Siguraduhing pasasalamatan ninyo ang caller sa oras nila, at ipaalam na magpapadala kayo ng follow-up email kung sakaling may magaganap pa. ” } }] }
Balik sa templates Gumawa ng LIBRENG account

Gumagamit ng cookies ang website namin. Sa pagpapatuloy mo dito, awtomatikong tatanggapin namin na may permiso kami sa pag-deploy ng cookies na nakadetalye sa aming polisiya sa privacy at cookies.

×
Mag-schedule ng one-on-one na tawag at alamin kung ano ang benepisyo ng LiveAgent sa inyong business.

Maraming petsa ang bakante

Mag-iskedyul ng demo