Mga rejection letter template
Gustuhin man ng bawat business na pasayahin lagi ang lahat ng customers, hindi posibleng sumang-ayon sa lahat ng customer requests. Ang pagtanggap sa ideyang “the customer is always right” ay makapagpapahirap sa inyong tanggihan ang customers nang hindi sila madi-disappoint o mawalang tuluyan. Pero kung may hinihingi ang customer na bagay na wala sa inyo, hindi rasonable, o tunay na imposibleng ibigay, lahat ng taong humaharap nang diretso sa mga customer ay dapat alam kung paano ang tama at magalang na paraan sa pagtanggi sa mga customer.
Paano tumanggi sa mga customer sa paraang di sila mawawala bilang customer
Paano nga ba tumanggi sa mga customer request o demand nang hindi magagalit, maiinis, o madi-disappoint ang customer? Narito ang ilang basics na puwedeng isaalang-alang kapag kailangan ninyong magsulat ng rejection letter sa inyong customers o prospects.
- I-reframe ang paghindi gamit ang mas positibong pananalita, na siyang tanging uri ng pananalitang dapat ginagamit kapag magsusulat ng rejection letter.
- Gumamit ng simpleng format para sa rejection letter: magpakita ng appreciation, ibahagi ang masamang balita, sabihin kung bakit, mag-offer ng tulong, at magsara sa positibong tono.
- Gumamit ng empathy statements para maipakitang naiintindihan ninyo ang feelings ng customer (tulad ng, Naiintindihan namin na…, Ramdam kong nakakainis ang sitwasyong ito…, etc.)
- Laging magbigay ng dedicated explanation kung bakit hindi ninyo maibibigay ang hinihiling ng customer (halimbawa, may paglabag sa company policy).
- Panindigan ang pagtanggi nang di nangangako ng bagay na di ninyo matutupad sa customers (halimbawa, huwag ipangakong magsasagawa kayo ng bagay sa hinaharap kung wala naman talaga kayong planong gawin ito).
- Hanapin ang pinakamalapit na alternatibo, kung posible ito. Kahit hindi ito epektibo para sa customer, maa-appreciate pa rin nila ang effort ninyo.
- Siguraduhing naiintindihan ng customer na ang tinatanggihan ninyo ay ang request lang nila, hindi sila mismo bilang tao.
- Kung may magbabago, mag-follow up sa customer para ipaalam sa kanilang puwede nang maganap ang nire-request nila.
Paano tumanggi sa customer: 7 Rejection letter templates
Kung dahil sa takot na magkaroon ng masamang reputasyon o masisira ang relasyon ninyo sa customer o mawawala silang tuluyan bilang customer, malaking challenge talaga ang mag-reject ng customer request lalo na kung di ninyo alam ang tamang paggawa nito sa professional na paraan. Sa katunayan, ang matutong tumanggi ay isang essential skill, lalo na sa mga empleyadong humaharap sa customer. Narito ang ilang standard rejection letter templates na magagamit ninyo (at puwedeng ma-personalize) sa inyong customer interactions.
Paano tumanggi sa isang customer na nagre-request ng isang feature
Hi [NAME],
Thank you for emailing and bringing this feature to our attention. I could definitely understand how our customers would benefit from it.
Right now, we don’t have anything like that in place, however, we’ve actually heard that request quite a lot, so we’ll possibly implement it very soon. I’ll talk to our development team and find out if that could be added to a future release.
In the meantime, please let me know if there’s anything else that we can help you with and have a great rest of the week!
Best,
[YOUR SIGNATURE]
Paano tumanggi sa isang customer na nagre-request ng isang feature na tinanggal na
Hi [NAME],
Thanks for reaching out. This feature was removed from our product because it was slowing down the app loading time for most of our customers, including those who never used it. So we are not likely to bring it back any time soon.
I totally understand that it must be frustrating for you to lose a feature you relied on. But if needed, I could recommend you an alternative tool that has it. Regards,
[YOUR SIGNATURE]
Paano tumanggi sa isang customer na nagre-request ng discount
Hi [NAME],
Thank you for choosing [COMPANY NAME]. We’re happy that you’ve decided to buy our product and we can’t wait to have you on board!
Regarding your discount request, unfortunately, we won’t be able to offer you a discount at the moment. We believe that our service offers more value for your money and besides, it would be unfair to our other customers if we make an exception.However, we do run promotions sometimes, you can find them on our website at [LINK], or you can subscribe to our monthly newsletter to be up-to-date with our future offerings.
Please let me know if you would like me to add your email to our mailing list.
Best,
[YOUR SIGNATURE]
Paano tumanggi sa isang customer na nagre-request ng refund/ return/ exchange
Dear [NAME],
Unfortunately, I’m unable to process your refund/ return/ exchange request because the product has been damaged after the delivery.
I understand this is not the message you wanted to hear and it must be disappointing given that you didn’t get to use it much.
We do accept this damage was most likely caused unintentionally, so as a gesture of goodwill we’d be happy to provide you with a 20% discount off your future purchase. Simply use this code: [NAME] to redeem it.
If you have any questions, please let me know. I will always do whatever I can to assist you.
Regards,
[YOUR SIGNATURE]
Paano tumanggi sa isang customer na nagre-request na gawin ninyo ang trabaho nila
Hi [NAME],
I have attached a short instruction that will walk you through the process of doing X. You can easily get this ready in less than no time.
In case you do face any difficulties, please don’t hesitate to reach me. We can get on a call and I will guide you step by step.
Regards,
[YOUR SIGNATURE]
Paano tumanggi sa isang meeting sa isang kliyente
Hi [NAME],
I’m so glad you’re interested in cooperating with our company on your new project.
As much as I’d love to meet to personally, I’m unfortunately unavailable to travel this week due to existing commitments and can’t give you the time you deserve to discuss this further.
However, I’m happy to start the conversation now via email if that works for you?
[DETAILS YOU PLANNED ON DISCUSSING]
Would love to hear your thoughts on this. And if you’d prefer to discuss in person, I’m available [DATES] and would be happy to talk more about it then.
Thanks for understanding,
[YOUR SIGNATURE]
Paano tumanggi sa isang project ng kliyente
Hi [NAME],
Thanks a lot for sending us the details of [PROJECT NAME], it really sounds like a great opportunity!
However, after reading through the proposal and having a discussion with my team, we’ve decided that unfortunately we won’t be able to take on this project.
Though we’d love to move forward with this, at this moment we simply don’t have enough resources that this project deserves.
Should things change in the nearest future, I will definitely be in tough and let you know.
Best regards,
[YOUR SIGNATURE]
Frequently asked questions
Ano ang rejection letter?
Ang rejection letter ay isang pormal na sulat na nagsasabi sa isang aplikante na hindi siya natanggap sa trabaho.
Ano ang puwedeng sabihin sa isang rejection letter?
Dapat may maikling summary sa sulat na sinasabi ang pangunahing dahilan kung kahit hindi nakuha sa trabaho ang aplikante. Dapat magtapos ang sulat na may thank you note. Dapat ding ipadala ang rejection letter isang linggo matapos ang interview.
Paano magsulat ng magandang rejection letter?
Dapat naka-address ang sulat sa aplikante at nakasulat sa third person. Dapat ito ay professional, magalang, at maikli lang.
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