Mg customer service template

Email pa rin ang nananatiling isa sa major customer service channels para sa malaking bilang ng consumers. Pero hindi lahat ng business ay naglalaan ng oras sa pagbibigay ng mabilis at professional na sagot – sa katunayan, hindi nga sumasagot sa email ang ilan. Ayon sa survey ng SuperOffice, 62% ng kompanya ang hindi sumasagot sa mga customer service email, 90% ang hindi nagsasabi sa customer na natanggap na nila ang email, habang 97% ang hindi man gumagawa ng follow up sa customer para malaman kung nakuntento ba ang mga ito sa sagot.

Medyo imposible rin namang ma-hand-craft ang bawat email sa prospects o kasalukuyang customers, makatutulong ang paggamit ng customer service templates na nako-cover na ang maraming uri ng  scenarios sa mga customer service team, lalo na ‘yung mga humahawak talaga lagi sa maraming emails. Gamit ang templates bilang panimula, mas matutulungan ng inyong agents ang mas maraming customers sa mas konting oras at mas bawas pa ang stress, at masisigurado pa ang pagbibigay ng consistent service.

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Halimbawa ng email ticketing sa LiveAgent

Mga benepisyo sa paggamit ng customer service email templates

  • Tipid sa oras at pinapahusay ang agent efficiency. Sa paggamit ng customer service templates sa pagtugon sa customers,  mas optimized ang oras ng inyong support team at mapapahusay pa ang pagiging epektibo nila dahil hindi na sila gagawa ng kain-oras na indibidwal na sagot.
  • Mababawasan ang bilang ng human error. Gamit ang ready-made at subok nang customer service email response templates, maaalis na ninyo ang mga pagkakamaling magagawa ng mga tao at ang pangambang maipadala ang maling message na puwedeng ikainis ng customer.
  • Mapapanatili ang consistent na company messaging. Masisigurado ng customer service email templates na ang lahat sa inyong support team ay pare-pareho ang maihahayag na message para manatili ang brand voice sa bawat customer interaction.

Karaniwang email templates para sa customer service

Ang paggawa ng sarili ninyong koleksiyon ng sample email templates para sa customer service ay puwedeng maging challenging at kain-oras pati. Kaya narito ang ilang subok nang email templates batay sa 10 iba-ibang scenarios na magagamit ng inyong support team na puwedeng iangkop sa pangangailangan kapag kumakausap ng customers at prospects.

Auto-response na email template


Hi [NAME],
Thanks for contacting [COMPANY]!
This automatic reply is just to let you know we received your request and we’ll get back to you with a response as quickly as possible. During [business_hours] we usually reply within a couple of hours, evenings and weekends may take us a little bit longer.
While you wait, you are welcome take a look at our Frequently Asked Questions or browse through our Knowledge base where you can find lots of guidance on [PRODUCT].
Or, if your request is urgent, feel free to give us a call at [number] or start a live chat with our support team. We look forward to getting you back in business!
Regards,
[YOUR SIGNATURE]

Pag-check sa customer na email template


Hi [NAME],
Hope you’re well and enjoying your product. I’m just checking in to see if you have any questions or need any help. We’ve added quite a few features lately and I know it might be difficult to keep track of all our releases.
As a reminder, here’s a [link] to our Knowledge Base where you can find up-to-date information about our product and company at any time.
Feel free to reach me for any questions, I would be more than happy to assist.
Cheers,[YOUR SIGNATURE]

Thank you email template


Dear [NAME],
Thank you so much for your positive feedback and leaving a review on [website], you put a big smile on our faces! 🙂
Our team is constantly trying to improve our [product/service] and it’s always rewarding to hear kind words from our customers. We love that you love us, and it’s also great to know our [product/service] has helped you achieve your business goals.
Thanks again for being a fantastic customer!
Cheers,
[YOUR SIGNATURE]

Tugon sa galit na customer na email template


Dear [NAME],
I am so sorry to hear that you’ve had such a poor experience that you no longer want to work with us. Satisfying our customers has always been a number one priority for us and I’m sorry we couldn’t meet your requirements.
As much as we hate to see you go, I completely understand how upset you must feel and I fully respect your decision. I apologize once again for any trouble we may have caused you.
Let me know if you have any more questions, comments, or further feedback. And should you change your mind, I’ll be here to help you in any way I can.
Best of luck!
[YOUR SIGNATURE]

Tugon sa masayang customer na email template


Hi [NAME],
We’re so happy to hear you are pleased with [PRODUCT/ SERVICE]. At [COMPANY], we always strive to deliver the best customer experience, and it makes our day to know we have accomplished that.
We would be grateful if you would leave a review on our Facebook page as your insights could help our prospects learn more about us.
Thanks again and let us know if there’s anything we can do for you in the future!
Sincerely,
[YOUR SIGNATURE]

Tugon sa nagrereklamong customer na email template


[NAME],
I’m so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customers’ time. I’ve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue you’re facing with our software, they are working now to make this right. I will immediately notify you as soon as it’s fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]

[NAME],
I’m so sorry to learn that you were on hold with our customer service department for almost 30 minutes. I completely understand how frustrating this must have been for you. That should never have happened as we value our customers’ time. I’ve passed this message on to the appropriate service rep.
Our tech support team is prioritizing the issue you’re facing with our software, they are working now to make this right. I will immediately notify you as soon as it’s fixed.
I appreciate you making us aware of your negative experience. We strive to ensure customer satisfaction with every interaction, and I apologize for the inconvenience we have caused you.
Meanwhile, please let me know if there is anything else I can do for you.
Regards,
[YOUR SIGNATURE]

Tugon sa na-delay na pagsagot na email template


Hi [NAME],
Thank you for reaching out to [COMPANY}! Your request was received on [date] with Reference Number: [number].

Sorry we haven’t gotten back to you yet. We are currently experiencing a high volume of support requests and appreciate your patience as we work to provide the highest level of support to each customer. Rest assured, one of our agents will follow up with you as soon as possible.
Regards,
[YOUR SIGNATURE]

Follow-up email template


Hey [NAME],
Hope you’re doing great. I wanted to check in with you regarding the issue you had the other day with [describing the issue]. Was it resolved successfully?
If there’s anything we can do to make your experience better, just let us know by replying to this message. I’d be happy to assist you in any case and look forward to hearing from you soon.
Have a great day,[YOUR SIGNATURE]

Paalala sa renewal na email template


Hi [NAME],
We’d like to thank you for using our product for the past year and hope we’ve made a difference for you.
I noticed that your annual subscription is expiring in two weeks, so I wanted to check in with you about next steps. Are you interested in renewing your subscription? If you’re weighing your options, I’d love to chat further with you to help you come to a decision.
Looking forward to hearing from you.
Regards,
[YOUR SIGNATURE]

Refund email template


Hi [NAME],
We’ve processed your refund, and you should expect to see the credit appear in your account within 1-3 business days depending on your bank.
I’m sorry to hear you’re not happy with our product, but I completely understand it isn’t for everyone. As any feedback is important to us, could you please give me a little more detail about what exactly you didn’t like?
In the meantime, thank you for your time and for giving us a try. We hope to connect with you again in the near future.
Best,
[YOUR SIGNATURE]

Frequently asked questions

Paano paghuhusayin ang customer service sa inyong kompanya?

Ang customer service industry ay isa sa fastest-growing sa buong mundo. Sa tulong ng customer service software, masusundan na ninyo ang higit sa isang pag-uusap kaya marami kayong magagawa sa isang araw.

Paano magsulat ng isang professional na customer service email?

Kapag sumasagot sa nagrereklamong customer, siguraduhing tukuyin ang isyu nila at gamitin ang pangalan nila. Para sa tamang pagtugon, gumamit din ng professional tone habang nananatiling friendly at magalang.

Bakit ninyo kailangang magpokus sa pagkakaroon ng magandang customer service?

Ang magandang customer service ay isang importanteng bahagi ng pagpapatakbo ng matagumpay na business. Mapapahusay nito ang company reputation at tutulong sa pagpapanatili ng inyong mga suking customer.

Ready to put your customer service templates to use?

LiveAgent is the most reviewed and #1 rated customer service software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.

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