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  • Mga customer service follow up email template

Mga customer service follow up email template

Ang customer service ay isang kritikal na bahagi ng anumang matagumpay na business kahit saanmang industriya. Pero ang napakahusay na customer service at support ay di lang tungkol sa pagsagot ng tanong ng customer o pag-aayos ng kanilang mga isyu at pagkatapos ay move on na. Kailangan ninyong siguraduhin na mananatiling kuntento ang customer at masaya sila sa naganap na resolution, kaya ang palagiang pag-follow up ay mahalaga. Pero para sa maraming kompanya, tapos na agad ang customer service kapag natapos na ang customer request. Kahit na napakasimpleng gawin ang pag-follow up, lagi itong nakakaligtaan. Sa katunayan, ayon sa pinakabagong SuperOffice Customer Service Benchmark Report:

  • 62% ng mga kompanya ang hindi sumasagot sa customer service emails.
  • 90% ng mga kompanya ang hindi man lang nag-acknowledge o ipinaalam sa customer na nakakuha sila ng email.
  • 97% ng mga kompanya ang hindi nagpapadala ng follow up email sa customers para man lang malaman kung nakuntento sila sa kasagutan.
customer service follow-up email Bria
Isang customer service follow up email mula sa Bria

Ang kapangyarihan ng customer service follow up email templates

Maaaring magkaroon ng malaking epekto ang customer follow up emails sa customer experience. Mas madalas itong maintindihan ng mga maliliit na business kaya pinapakinabangan nila ito, di tulad ng mga malalaking organisasyon. Ang puwedeng maging epekto ng pagpapadala ng follow up emails pagkatapos ng customer service interaction ay ang sumusunod:  

  • Mapasaya ang mga customer sa pagpapakita na inaalagaan ninyo sila at tutok kayo sa pagbibigay sa kanila ng patuloy na satisfaction.
  • Mapapahusay ang kabuuang customer service experience.
  • Muling kumausap ng customer at hikayatin ang patuloy na pag-uusap sa pagbibigay ng proactive support.
  • Ma-pomote ang self-service options ninyo at ituro ang customers sa mga makatutulong na resources.
  • Makakuha ng mahahalagang customer insights mula sa kanilang feedback.

Design your own templates

LiveAgent gives you the power to design your<br> own customer email templates, thus<br> helping you improve customer service.<br> Curious about all the opportunities?

10 customer service follow up email templates

Kung pag-update man ng customers sa status ng kanilang request, paghingi ng feedback, o pag-offer ng proactive na tulong matapos ang resolution, hindi dapat balewalain ang pag-follow up ng inyong customer service team. Narito ang 10 customer service follow up email templates na tumutukoy sa iba’t ibang bahagi ng proseso ng pag-follow up sa customer – gamitin ito bilang gabay sa pagsusulat ng sarili ninyong follow up messages.

Update tungkol sa isyu na follow up email


Hi [Name],

I wanted to update you about the status of your issue before the weekend.

It is still in progress and is being worked on by our technical support team. We’re prioritizing your request, and I will make sure this issue is resolved over the weekend. You will get notified immediately once it’s done.

You can also track the status of your request any time by logging in to your [Brand] account and clicking on the Requests tab.

Thanks for your patience!

Have a great weekend,
[YOUR SIGNATURE]

Proactive na follow up email 


Hi [Name],

Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day with [details of the issue]. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

Have a great day,
[YOUR SIGNATURE]

Follow up email matapos ang positibong service experience


Hi [Name],

You are most welcome. I’m glad that out of hundreds of customers we send emails to every day, someone appreciates the effort we put into trying to provide the highest quality of customer service.

Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.

Regards,
[YOUR SIGNATURE]

Follow up email matapos ang negatibong service experience


Hi [Name],

I’m sorry again about the less than stellar experience you had the other day with our customer support team. I just wanted to reach out and let you know that we’ve decided to put our entire customer support team through additional training to ensure situations like that won’t happen again.

In the meantime, if you have any questions, concerns, or feedback, or if there’s anything else we can do to help, please don’t hesitate to let me know.

Thanks,
[YOUR SIGNATURE]

Nakahihikayat na self-service follow up email


Name,

I’m glad we were able to resolve [issue]. By the way, you can read more about managing [your account/ payment options/ settings, etc.] in our Help Center. There’s one article that covers your issue in depth [insert link].

If you have any other questions, or if there’s anything we can do to make your experience with us more enjoyable, please let us know.

Thanks,
[YOUR SIGNATURE]

Follow up email kapag walang kasagutan


Hi [Name],

I’m checking in about your case with us regarding [case topic] one last time. It’s been [number of days] days since we’ve heard from you, so I wanted to reach out and let you know we are going to close this ticket.

Please feel free to reopen this ticket or open a new one if you need any further assistance – we’ll be happy to help.

Thanks again for working with us!
[YOUR SIGNATURE]

Pagsasara ng support ticket na follow up email


Hi [Name],

Thank you for contacting us about [details of the issue]. Our records show that your issue has been resolved, so your ticket will be automatically closed in 3 days.

If you still need our help or have any more questions, just hit ‘reply’ and we’ll get back to you shortly.

Regards,
[YOUR SIGNATURE]

Paghingi ng feedback na follow up email


Hi [Name],

We’re reaching out regarding your recent issue with [details of the issue] that was resolved on [date]. To help us serve you better, we’d love to hear about your experience with our support team.

On a scale of 1 to 5, how easy was it to get your issue resolved?

1 = Extremely difficult
2 = Very difficult
3 = Neither
4 = Very easy
5 = Extremely easy

We appreciate your feedback. And as always, if there’s anything else we can do for you in the future – please don’t hesitate to reach back out again.

Thanks,
[YOUR SIGNATURE]

Survey invitation na follow up email


Hi [Name],

You recently reached out to us regarding [details of the issue] which was resolved on [date]. We would love to hear about your experience with our customer service.

Can you please take a moment to respond to this quick survey? It’ll take you less than 60 seconds to answer! Thank you so much, your feedback will help us assist you better in the future.

[Link to Survey]

Thanks again,
[YOUR SIGNATURE]

Follow up email matapos ang isang company-wide na isyu


[Name],

As you may already be aware, earlier this week some of our customers have encountered an issue with [product/service/ feature, etc.] Our engineering team was able to resolve it approximately 2 hours after the initial report. We’d like to apologize once again for any inconvenience this may have caused.

To ensure this doesn’t happen again we’re working on multiple improvements to our [product/ service/ feature/ operations, etc.]. In this blog post, we published a full explanation of what went wrong, what we did to recover, and what we’ll do to prevent this from happening in the future: link to a blog post.

Thank you for your patience and understanding. And as always, if you have any questions or come across any issues, please let us know, we’re here to help.

Sincerely,
[YOUR SIGNATURE]

Customer follow-up emails – Frequently asked questions

Bakit mahalaga ang pag-follow-up sa customer service?

Kapag tumugon kayo sa isang customer inquiry, kailangan ninyong mag-follow up para ma-check ang status ng problema. Sa follow-up, masisigurado ninyo kung tama ang naging pagsolusyon sa problema.

Ano dapat ang isusulat sa isang follow-up email?

Ang follow-up email ay isang email na pinapadala sa sinumang nagtanong sa inyo (o isang nabigyan ninyo ng anumang serbisyo) na nagtatanong kung may iba pa kayong magagawa para sa kanila. Ang ganitong uri ng email ay kadalasang pinapalawak ang abot ng trabaho na ino-offer ng kompanya ninyo o ito ay pag-offer din ng karagdagang produkto o serbisyo sa customer. Isang follow-up email ang dapat ipadala sa mga customer na bumili o nagkaroon ng anumang uri ng interaksiyon sa inyong kompanya.

Paano mag-follow up sa isang reklamo ng customer?

Puwede kayong mag-follow up sa reklamo ng isang customer sa pagtatanong sa kanila kung gaano naging epektibo ang pag-aayos ng isyu nila at sa pag-offer ng pag-aayos ng isyu kung nais ito ng customer.

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