Mga canned response at mga template ay mahalaga sa pagpapabilis ng pagresolba sa mga katanungan ng kustomer. Ito ay nagbibigay ng personalized approach habang nababawasan ang bigat ng paggawa ng bawat panibagong response. Narito ang ilang basic support ticketing templates batay sa 12 na karaniwang scenarios.
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Kahit kailangang tumugon ng customer support agents sa maraming uri ng queries, suwerte at di na nila kailangang mag-imbento lagi para sagutin ang karaniwang mga tanong, support requests, o isyu. Puwede na silang gumamit na lang ng ready-made templates para mabasawan ang response times at nang makapagbigay ng consistent na customer service experience. Sa katunayan, ang canned responses, pre-defined answers, at templates ay ilan sa pinaka-kritikal na features ng anumang support ticketing software. Nabibigyan ang agents ng mas maraming oras at bawas sa stress, tulong sa pag-streamline ng kanilang workflow, at mapabilis ang customer support. Nagagawa ng canned messages at templates ang sumusunod:
Sa isang set ng ready-made messages, makapagbibigay kayo ng personalized approach habang nababawasan ang bigat ng paggawa ng bawat panibagong response kada inquiry. Pero ang paggawa ng isang library ng epektibong canned responses at templates ay gugulol din ng oras at effort. Narito ang ilang basic support ticketing templates batay sa 12 na karaniwang scenarios. Gamitin sila bilang panimula at iayon sila alinsunod sa inyong customer base.
Thank you for reaching out. This is just a quick note to inform you that we received your message and have already started working on resolving your issue [Ticket ID: (Number) dated (Date)].
If you have any further questions or concerns, please let us know. We are available round-the-clock and always happy to help. Thanks for being a loyal [COMPANY] customer.
Take care,
[YOUR SIGNATURE]
I wanted to update you before the weekend about the status of your [Issue, Ticket ID]. It is currently in progress and is being worked on by our tech support team. We’re prioritizing your request, and I will make sure this issue is resolved as soon as possible.
As a rough estimate, it should be fixed on [ETA]. We’ll keep you updated.
Thanks for your patience!
[YOUR SIGNATURE]
It’s been a while since our last update, but we wanted to reassure you we haven’t forgotten about your issue. It’s been a bit more challenging than the average case but our team of tech gurus is committed to resolving it as soon as possible.
Meanwhile, we will keep you posted on any further updates. Thank you for your patience while we work through this.
Regards,
[YOUR SIGNATURE]
Thank you for submitting your ticket [Ticket ID] on [Date]. Could you please give us a little more context? When did this issue begin? Has it been occurring consistently, or does it happen on and off? Have you tried any solutions on your own?
These questions will help us find a more personalized solution to your problem.
Looking forward to hearing from you,
[YOUR SIGNATURE]
[AGENT NAME] from [COMPANY] here. Hope you’re doing well!
You’ve reported a problem with [Issue] on [Date]. As promised, I’m circling back to tell you that it has been successfully resolved.
The problem turned out to be more complex than we thought, so it took a little bit longer to get it fixed. But everything should be fine now. Could you confirm that everything is working?
If you have any more questions or come across any other issues, let me know, I’ll be happy to help.
Have a great day,
[YOUR SIGNATURE]
Your [Issue, Ticket ID] has been resolved. Thanks for your patience and time, and we hope our customer support was satisfactory.
If there is anything else we can do for you, please don’t hesitate to reply to this email or call us at (number).
Best,
[YOUR SIGNATURE]
I’m reaching out about your case with us regarding [Case topic]. It’s been [Number] days since we’ve heard from you, so I wanted to let you know that we are going to close this ticket.
You can always reopen it or raise a new ticket if you need any further assistance. Thanks for working with us!
Regards,
[YOUR SIGNATURE]
We’re reaching out with an unfortunate update on your request [Ticket ID] dated [Date]. We admit that there was an error on our part, and we’re really sorry about it. The fact that we (explanation of what was done wrong).
We understand that this is an inconvenience, but we’re currently doing our best to sort this out. We are once again extremely sorry for this incident. I will personally inform you of any further updates.
Thank you for your patience and understanding,
[YOUR SIGNATURE]
Thank you for reaching out. Unfortunately, we are experiencing technical issues at the moment. Our tech support team is already on it and the service should be up and running in [ETA].
We’ll let you know as soon as we’re back. Our sincere apologies for the inconvenience this may have caused you. Thanks for being patient while we sort this out.
Regards,
[YOUR SIGNATURE]
Thank you for reporting [bug]. There seems to be a glitch in the application. We’ve logged this in our bug tracker, please expect a new version with the fix shortly. Our sincere apologies for any inconvenience this may have caused you.
We appreciate your patience,
[YOUR SIGNATURE]
You have recently contacted us regarding [Issue], which was [Resolved/Closed]. We’re reaching out to make sure that there have been no related issues since. In case you have any updates, please let us know. We’ll be happy to assist you further.
Thanks,
[YOUR SIGNATURE]
Good, I’m satisfied
Bad, I’m unsatisfied
Your feedback is appreciated and will help us improve!
Sincerely,
[YOUR SIGNATURE]
Habang namimili kayo ng ticketing system para sa inyong business, dapat ninyong ikonsidera ang sumusunod na features: Automated ticket distribution, Performance reports, SLAs, Customer portal, Gamification, at Integrations.
Sa ticketing templates, mas napapabilis ang pagtugon ninyo sa mga ticket. Natutulungan din nito ang agents ninyong manatiling professional.
Ang help desk ticket ay isang record ng request ng pagtulong. Ang request ay puwedeng nasa porma ng tanong, deskripsiyon ng problema, o request para sa impormasyon.
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Bawasan ang gastos sa paggamit ng customer portal software
Ang customer portal software ay isang customer service solution na nagbibigay ng impormasyon at mga self-service tool sa mga customer. Nagbibigay rin ito ng access sa mga customer sa mga knowledge base article at community forum. Ang customer portal ay gumagawa ng magandang daloy ng customer experience at nagdadagdag ng user engagement.
Mahalaga ang customer satisfaction at customer service sa marketing at negosyo. Ang IT ticketing system ng LiveAgent ay epektibong tool para sa customer service sa email, live chat, at social media. Sa ticketing system, gumagawa ng ticket ang agent na nagre-record ng support o service request interactions. May access ang agent sa ticket at madaling ma-check ang contact history ng customer. Ang IT ticketing system ng LiveAgent ay nasa isang panel tulad ng ibang tools na offered ng LiveAgent, kaya madaling gamitin.
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