Libreng trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

research 27 illu

Users and habits

Let’s take a closer look at social media users and their behaviors to get a complete picture of why social media customer service is so important. There are over 2.85 billion Facebook users, 1 billion Instagram users, and 330 million Twitter users.

Most consumers use social media, with 90.4% of Millennials, 77.5% of Generation X, and 48.2% of Baby Boomers using social media in some form. Our customer support stats indicate that globally, millennials and Gen Z-ers have an average of 8.8 social media accounts per person. Moreover, the average social media user spends 145 minutes (2 hours and 25 minutes) daily on social media.

Apart from interacting with friends and family, 55% use social media to look up information about businesses. In addition, 18% of users use social media as shopping platforms and complete purchases without navigating away from the respective social app.

Social media is also used for customer service by both B2B and B2C industries. However, B2B companies experience more engagement on LinkedIn and less on other channels like Instagram, Facebook, and Twitter.

#Hashtags

Social media users:

Statista

research 27 social

#Hashtags

55%

of customers look

for information about your business on social media.

Biznology

research 27 55percent

#Hashtags

research 27 person1
90.4%
of Millennials
research 27 person2
77.5%
of Generation X
research 27 person3
48.2%

of Baby Boomers use social media in some form.

eMarketer

#Hashtag
#hashtag2

18.7%

of U.S. social buyers completed their most recent purchase without leaving the social app.

HootSuite

#Hashtags

The average number of social media accounts a millennial or Gen Z-er has is

8.8

worldwide.

Global Web Index

research 27 88

#Hashtags

An average person spends

145 min

2 hours and 25 minutes every day on social media.

Statista

research 27 145min

#Hashtags

The majority of customer service messages on social media are targeted at B2C industries.

B2B

companies experience more engagement on LinkedIn.

Facelift

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