Libreng trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

research 12 illu

Customer preferences

While self-service tools are preferred, occasionally, reaching out to customer support is still necessary. When it comes to support channel preferences, the CMO Council states that 86% of customers prefer email support, 65% phone support, 53% website support such as live chat, 52% text support, and 48% prefer in-person support.

70% of customers also value proactive support and often have a favorable view of the brands that offer it. In terms of response times, customers are firm believers that faster is better. They expect businesses to respond to their emails within one hour, and nearly half (46%) of all customers expect companies to respond to their queries in less than 4 hours.

#ResponsePreferences
#FastRespond

46%

of customers expect companies to respond faster than 4 hours.

Super Office

#CustomerCommunication

Preferred customer service communication channels:

CMO Council

#EmailPreferences

Customers expect businesses to respond to their emails within

an hour

Toister Performance Solutions

research 12 an hour

#BrandPerception

70%

of customers have a more favorable view of brands that offer proactive customer service.

Statista

research 12 70%

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