Bigyan ng kakayahan ang customers dahil sa instant na pagsagot

Madaling lumikha ng magagarang lagayan ng kaalaman at FAQs.

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Knowledge base software by LiveAgent

Knowledge base software para sa mas maayos na self-service

Ang may kaalaman ay makapangyarihan. Kaya bigyan ng kakayahan ang mga customer na tulungan ang sarili nila at nang mas dumali ang pang-araw-araw na gawain ng inyong mga agent sa paggawa ng isang matino at customizable na knowledge base.

Ang LiveAgent ang most reviewed at para sa mga SMBs noong 2020. Mas maging malapit sa inyong mga customer at tulungan sila nang mas mabilis gamit ang LiveAgent.

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What is a knowledge base?

A knowledge base is a single source of institutional knowledge that your company provides to customers 24/7 without requiring customer interactions. It is basically a directory full of content, which can help your clients troubleshoot their issues or find information/solutions they seek.

Nowadays, it is quite a popular tool to answer common questions, so the customers don’t need to contact agents and wait in line unnecessarily. Instead, agents can simply answer repetitive questions by creating articles for clients.

LiveAgent’s knowledge base is a part of a self-service portal. Thus, you will not only get to create knowledge base articles, but you can also create forums and allow your customers to track their inquiry statuses and history. 

Knowledge Base / Customer Portal Demo | LiveAgent | Live Agent05:07Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent
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Ang knowledge base ay bahagi ng isang complex na customer portal

Lagyan ng mga forum at customer feedback box ang inyong knowledge base at pakinabangan ang pagkakaroon ng unlimited ticket history.

Peter Komornik

Pinagsasama ng LiveAgent ang mahusay na live chat, ticketing at automation na nakatutulong sa aming magbigay ng mahusay na support sa aming customers.

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4 na simpleng hakbang sa pag-set up ng inyong knowledge base software

Maaaring magkaroon ng mahalagang silbi ang knowledge base platform sa inyong pangkalahatang customer support.

What are the advanced features of the knowledge base?

LiveAgent's internal knowledge base

Internal knowledge base

Knowledge base articles are a great way to provide self-service for your customers 24/7. But, what if you want to offer the same option for your internal team? LiveAgent has got you covered.

LiveAgent’s internal knowledge base function lets you customize an online library that contains information about the onboarding process, company knowledge, events, awards, new promotions, etc.

The internal knowledge base functions the same way as the one for your customers. Thus, you can categorize the topics neatly and have a search box, so your employees can immediately view relevant content.

Having an internal knowledge base tool not only improves your employee productivity and workflows but also enables your customer service team to provide professional assistance without any delays. 

Forum

LiveAgent’s forum is a powerful tool for knowledge sharing between customers. It is an excellent place for customers to engage and help each other troubleshoot their problems and get instant answers.

Moreover, businesses can also create internal forums, which significantly improve team collaboration. For example, the internal forum can be an excellent medium for discussing solutions and proposals with colleagues. Further, the employees can view previous questions that colleagues may already have answered. 

Customer Forum in Customer portal software - LiveAgent
Feedback & suggestions feature in help desk software - LiveAgent

Feedback & Suggestions

Feedback is an essential and inevitable part of every business. Even if you don’t want it, it is still there. Your business should always view user feedback as a tool to improve services/products and grow. Moreover, allowing your clients to provide feedback and suggestions makes them feel heard, ultimately improving customer loyalty.

LiveAgent offers a highly customizable and easy-to-use feedback button, another powerful feature that prompts visitors to give feedback/suggestions. In this way, your company demonstrates that it is open to customer feedback and will strive to meet clients’ needs.

Search widget

It is essential to have a powerful search engine bar so that your customers can find information quickly and easily. Organizing your knowledge base content by category is a great way to make it easy to search, but most customers won’t take the time to do that just to find the relevant article.

Furthermore, it is essential to remember that having quality knowledge base articles is not enough. If visitors cannot find appropriate content, they are likely to contact your customer representatives unnecessarily. So, do not underestimate the quality search functionality inside a knowledge base and check out LiveAgent’s easy-to-use search bar with multiple customization options. 

Search widgets feature in Customer portal software - LiveAgent
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User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked.

LiveAgent’s interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.

Categories

The whole point of creating an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories so your customers, and you won’t get lost in the content. 

Customer loyalty and retention - Knowledge Base - LiveAgent
Attachment in articles feature for Knowledge base articles - LiveAgent

Attachments

Customer service departments often need to share file attachments with clients, such as PDFs or video tutorials. This is why it is beneficial to have knowledge management software that accommodates such functionality – so that you no longer have to go through the hassle of sending a google doc through google drive to a customer. Instead, you can simply create a relevant article, which also includes a file attachment

Multi-knowledge base

Praktikal ang pagkakaroon ng multi-knowledge base kapag ang kompanya ninyo ay nagbebenta ng maraming produkto, brand, o nagbibigay ng maraming uri ng hiwa-hiwalay na serbisyo. Ang isang LiveAgent account ay nagbibigay na agad ng oportunidad na lumikha ng unlimited na mga knowledge base, na ang bawat isa ay may sariling disenyo, settings, at content. Bigyan ang inyong mga customer ng kaalamang nais nilang makuha sa paggawa ng magagarang mga guide.
Multi knowledge base feature in Customer portal software - LiveAgent
Attachment in articles feature for Knowledge base articles - LiveAgent

Matatag na WYSIWYG editor

Hindi kinakailangang mahirap ang paggawa ng isang knowledge base. Ang kailangan lang gawin ay gumawa ng mga partikular na kategorya para mas madaling masundan ang inyong knowledge base. Pagkatapos, lagyan ng content ang mga kategoryang ito gamit ang aming built-in na WYSIWYG editor. Lagyan ng sarili ninyong disenyo ang content sa pagpili ng nais ninyong mga heading, kulay, style, at litrato para makagawa ng ng kaaya-ayang estruktura para sa mga article ninyo. Hindi kinakailangang maging mahirap ang pagiging accessible at approachable.

A fair knowledge base software

Knowledge means power. However, delivering it to your customers doesn’t have to cost you hundreds of bucks. Our pricing is built with this in mind and that’s why the knowledge base system is a part of our cheapest plan.

14 Day Trial
No Credit Card required
and many more
$9 buwan

Small business

  • Unli na ticket history
  • 3 email address
  • 3 contact form
  • 1 API key
$29 buwan

Medium business

  • Lahat ng nasa Small, pati
  • 10 email address
  • 3 live chat button
  • Departments management
$0 buwan

Libre

  • 7 araw na ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Ang iba pang core features ng LiveAgent

Simula pa lang iyang knowledge base portal. Abutin ang inyong ganap na potensiyal sa paggamit ng LiveAgent multi-channel help desk software.
LiveAgent - email ticketing

Sa LiveAgent, ang lahat ng inyong mga email, chat, call, at social media mention ay mapupunta sa iisang universal inbox. Basahin ang detalye…

LiveAgent real-time live chat

Ang live chat support ang pangunahing kailangan sa matagumpay na estratehiya ng pagkuha ng customer ng anumang kompanya. Basahin ang detalye…

LiveAgent - voice and video calls
Gumawa ng isang virtual call center bilang bahagi ng inyong multi-channel help desk solution. Sa LiveAgent, centralized na papunta sa iisang lugar lamang ang lahat ng tawag mula sa website o landline. Basahin ang detalye…
LiveAgent - all social media channels under one roof
Gumawa ng integration ng inyong mga social media profile sa LiveAgent at doon na mismo sa account ninyo sagutin ang anumang comment, private message, o tweet. Basahin ang detalye…

Hindi maaaring magkamali ang higit sa 30,000 na business

Basahin ang aming mga success story at testimonial para malaman kung paano mapapaigting ng LiveAgent ang inyong customer support para mas maging masaya ang inyong mga business partner.

Bakit knowledge base system?

Mga 70% ng customers ang nais maghanap ng sarili nilang sagot bago sila makipag-ugnayan sa anumang uri ng customer service. Kaya mag-set up na ng knowledge base sa ilang click lamang, gumawa ng mga katergorya at mga article, at iayon ito sa disenyo ng inyong kompanya nang walang ginagawang coding.
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Mga benepisyo sa business

Nakakatulong kahit offline

Magandang daloy ng pag-aalaga at customer service

Internal na kaalaman sa loob ng kompanya

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Mga benepisyo sa customer

Available nang 24/7/365

Nabibigyan ng abilidad na makahanap ng sariling sagot
Pinakamabilis na customer support
Person speaking multiple languages

Multi-language support

If your business operates internationally, it can be challenging to provide support without hiring extra customer support agents. LiveAgent’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries.

All your business needs to do is create essential articles and provide them in languages that require your customer assistance. This solution can improve customer experience and, thus, customer satisfaction.

Depending on your company’s size, you can create a category for each language, or if you need to develop extensive content, we suggest creating multiple knowledge bases. Moreover, you can apply this tactic to your internal company knowledge base.

Thus, if you have a multinational company, you can ensure that your employees stay up-to-date with company news, product/service updates, etc.

Bakit kailangan ng mga kompanya ng
isang knowledge base solution?

Mas kilala ninyo ang mga customer ninyo. Bigyan sila ng kinakailangan nilang impormasyon at bigyang-pansin ang kanilang kasiyahan.
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Humihingi ng tulong ang mainiping customer

Mga knowledge base article na mahusay ang pagkakasulat ang pinakamabilis na tulong na maibibigay ninyo sa mga customer. Mag-draft, magdisenyo, at mag-edit ng knowledge base articles gamit ang WYSIWYG editor.

Mga nawawala at nalilitong customer

Puwedeng mawala ang mga nalilitong customer. Pigilan ang pangyayaring ito sa paggawa ng FAQs (frequently asked questions) at mga technical product guide bilang bahagi ng inyong support portal.

Napupunong customer support

Nais ba ninyong makapagbigay ng mahusay na customer service na limitado ang resources? Bawasan ang load ng mga incoming email at chat sa pamamagitan ng paggawa ng isang knowledge base.

Ano ang knowledge base software?

Ang knowledge base software o kilala rin sa tawag na support documentation software ay kinukuha, itinatago, at ibinabahagi ang lahat ng importanteng data sa iisang lugar lamang, na siyang madaling ma-access ng inyong mga customer. Ang online self-service database na ito ay nagbibigay ng pinakamabilis at pinakamadaling tulong sa sinumang naghahanap ng impormasyon tungkol sa mga produkto ninyo.

Dahil sa sinusuportahan nito ang inyong mga customer kahit hindi naka-online ang mga agent ninyo, natutulungan ng isang organisadong knowledge base na makatipid ang kompanya ninyo sa maraming resources.

LiveAgent - What is knowledge base software?
Knowledgebase customization in Customer portal software - LiveAgent

Paano pumili ng tamPaano pumili ng tamang knowledge base tool

Ang ilang pangunahing bagay na isinasaalang-alang ng mga kompanya sa paghahanap ng nararapat na knowledge base system para sa kanila ay ang abilidad na magkaroon ng customization, makapaglikha ng organisadong mga estruktura, at magdagdag ng bagong content. Ang mga kapili-piling software para sa knowledge management ay dapat mahusay ang integration sa ibang customer support channels at nakapagbibigay pa ng mahusay na daloy ng serbisyo sa inyong mga customer. Ang knowledge base software ng LiveAgent ay bahagi ng customer portal, na siya namang bahagi ng multi-channel help desk software.

Sali na sa club ng matatagumpay na kompanya

Sumali sa libo-libong business na umaasa sa tulong ng LiveAgent para maibahagi ang kaalaman nila sa kanilang mga customer.
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Lahat ng support channel ay nasa iisang lugar lang

Kaya ng LiveAgent knowledge base software ang integration sa maraming communication channel, at may offer pa itong halos 200 na features.
Kaakibat na Articles saKnowledge Base software
Kinokonsidera ang Zendesk knowledge base? Tingnan ang aming review at alamin kung ito ang tamang knowledge base software para sa inyong business.

Zendesk Suite knowledge base review

Kinokonsidera ang Zendesk knowledge base? Tingnan ang aming review at alamin kung ito ang tamang knowledge base software para sa inyong business.

Ang Multi-Knowledge Base feature ng LiveAgent ay nagbibigay ng madaling pamamahala ng iba't ibang knowledge base mula sa centralized dashboard. Mahalaga ito para sa mga negosyo na naghahanap ng epektibong customer support. Ang LiveAgent webinar ay nagbibigay ng malalim na kaalaman at best practices sa paggamit ng feature na ito.

LiveAgent Webinar 4: Multi Knowledgebase

Ang Multi-Knowledge Base feature ng LiveAgent ay nagbibigay ng madaling pamamahala ng iba't ibang knowledge base mula sa centralized dashboard. Mahalaga ito para sa mga negosyo na naghahanap ng epektibong customer support. Ang LiveAgent webinar ay nagbibigay ng malalim na kaalaman at best practices sa paggamit ng feature na ito.

Knowledge base

The text discusses the importance of effective marketing strategies and the impact they have on business growth and success. It emphasizes the need for targeted and personalized marketing efforts to engage and retain customers. Additionally, it highlights the role of data and analytics in shaping marketing initiatives. The text also touches upon the significance of building brand loyalty and trust through transparent and authentic communication with customers. Overall, it emphasizes the dynamic nature of marketing and the necessity for businesses to adapt to changing consumer behaviors and preferences in order to stay competitive.

Ang magaling na customer service ay nagsisimula sa paggamit ng mahusay na helpdesk software. Subukan ang LiveAgent na may 14-araw na libreng trial at dagdagan ang loyalty at sales gamit ang isang customer portal software.

Bawasan ang gastos sa paggamit ng customer portal software

LiveAgent ay isang platform na may mga feature na nagbibigay ng self-service portal at may mga success story at user review. Ito ay nagbibigay ng mas pinahusay na interaksiyon ng team at pinapasimple ang komunikasyon sa kompanya. Ang customer portal software ay nakakatulong sa pagbibigay ng impormasyon sa customer at pagpapadali sa customer engagement. LiveAgent client portal ay may knowledge base, forum, at customer feedback. Mag-set up ng client portal at ng visual elements nito sa ilang clicks lamang para matulungan ang customer ng sarili nila at nang makapagdiskusyon tungkol sa mga bagong functionality o makapagbigay ng suggestion.

Palawakin ang iyong mga kakayahan sa suporta gamit ang help desk at sariling serbisyo na software ng LiveAgent. Hayaan ang iyong mga kustomer na malutas ang mga isyu sa kanilang sarili -- 24/7.

Sariling serbisyo na software

Ipinapakita ng service software ang maraming benepisyo tulad ng pagpapahusay ng communication at automation. Ang LiveAgent ay epektibong tool para sa customer service at pagpapaunlad ng network at customer satisfaction. Ang mahusay na pagpapatakbo ng ticket at kakayahan ng voice at video call ay nagbibigay ng karagdagang halaga sa customer service. Ang paggamit ng LiveAgent ay nagbibigay ng pinakamahusay na halaga para sa pera at may mga kakayahan sa sariling serbisyo na binuo sa bawat plano.

Ang paggawa ng customer forum ay isang pangunahing feature ng ibinibigay ng maraming help desk software providers sa loob ng mga self-service portal nila.

Paano Gumawa ng Forum

Ang customer forum ay mahalaga para sa customer management at self-service offering. Nagbibigay ito ng pagkakataon sa customer na mag-share ng karanasan at makakuha ng impormasyon. Makatutulong ito sa customer satisfaction, brand loyalty, at product innovation. Subukan ang LiveAgent para sa magandang customer service.

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in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

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